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Information and Support

  • Щоб переглянути ці сторінки українською мовою, клацніть на людину в помаранчевому колі, а потім на A у полі та виберіть мову. 
  • To view these pages in Ukrainian, click on the person in the orange circle, and then on the A in the box and select the language. View the video below for further guidance.
  • Go straight to information, helplines and support

Information, helplines and Support

Resettlement and Visa Schemes:

View guidance on support available to Ukrainian nationals and their family members from UK Government.

You can access further advice from a volunteer legal adviser by emailing

Further advice and guidance about the UK immigration and asylum system can be found at the Right To Remain website or Rhondda Cynon Taf Citizens Advice.

Arriving in Wales:

The Welsh Government’s Sanctuary website provides people from Ukraine arriving in Wales with information about life in Wales, including about how to report any safeguarding concerns: Sanctuary | Ukraine (

A Welsh Government helpline has been set up to offer advice to people arriving in Wales from Ukraine: 
Telephone:  0808 175 1508 (within the UK) and 0204 5425671 (outside the UK)

The Association of Ukrainians in Great Britain are also offering support for family members of British nationals in Ukraine, and to Ukrainian nationals living within the UK.

Ukraine Travel Advice

Official information on travel advice to and from Ukraine visit GOV.UK.

Mental Health Support:

The situation in Ukraine may be traumatic for family members, friends and those currently living in Wales. The CALL (Community Advice & Listening Line) Mental Health helpline is available 24 hours a day to listen and provide support. 
Telephone: 0800 132737 or Text ‘Help’ to 81066.