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Energy Efficiency Advice

Energy Efficiency Advice to support residents through Covid 19

With the impact of Covid 19 many more homes are likely to find themselves struggling to pay for energy bills needed to stay safe, warm and healthy at home at an affordable cost.

If you are affected by this because your financial circumstances have changed, you have health conditions, or you are just looking to save money on energy bills and/or lower your carbon footprint we are able to offer free, impartial advice to RCT residents.  We can help with;

  • Maximising income to make energy bills more affordable
  • Reducing the amount of energy used to decrease bills or helping you find a cheaper tariff
  • Helping you lower your home’s carbon footprint

Our Heat & Save Service continues to act as a one stop Hub to provide in-house advice and support along with providing referrals (with your consent) to other partner agencies for other services.   Please contact us if you are looking for more information on the following;

  • Grants or loans for energy efficiency measures to your home
  • RCT Switch – impartial and free tariff switching advice
  • General energy efficiency advice to save energy at home
  • Priority services registers
  • Utility debts (gas, electric and water)
  • Signposting or Referral for;
    • Energy Suppliers for further support for financial hardship, prepayment meter top up problems and continuity of service
    • Citizens Advice (debt, welfare benefits and consumer advice services)
    • Care & Repair Agency
    • Welsh Government’s NEST scheme
    • Food parcels or Foodbanks
    • Prescriptions
    • Access to priority services registers


Contact our Housing Energy Officer:-
Telephone: 01443 281136

Other Sources of Information

  • Is the electricity and gas company you use the cheapest?
  • There are many energy comparison sites available to help you find the cheapest provider for you such as Money Saving Expert
  • Ask your Utility Provider on ‘Green Electricity Tariffs’ which is electricity generated from sources which minimise environmental impacts and utilises renewable sources of energy or ‘Social Tariffs’ which ensures that the most vulnerable consumers benefit from the cheapest rates of energy and access to important support.
  • For people over 60 there is an annual winter fuel payment available - The winter fuel payment helpline is 0191 21 87777.
  • More information, including top tips on saving energy and guidance on how to identify and assist people in fuel poverty, are available at
  • Ofgem has a page of key information on wider energy issues relating to the COVID-19 situation, such as impacts on smart meter installations, and what people should do if they have a problem such as a gas leak or powercut. coronavirus-covid-19-and-your-energy-supply