Privacy notice relating to the processing of personal data by Rhondda Cynon Taf County Borough Council for the purpose of The Community Mental Health Team
Introduction
This privacy notice is intended to provide information about how Rhondda Cynon Taf County Borough Council (referred to as ‘RCTCBC’, ‘Council’, ‘Local Authority’, ‘we’) will use (or ‘process’) personal data about individuals for the purpose of The Community Mental Health Team.
This notice should be read in conjunction with;
The Data Controller
The Council is the data controller for the personal data processed for the purposes of The Community Mental Health Team.
The Council is registered with the Information Commissioner’s Office (ICO) as a controller under reference Z4870100.
Queries relating to this privacy notice
If you have any questions or queries relating to this privacy notice please contact the Community Mental Health Team on
By email : socialservices@rctcbc.gov.uk
By telephone : 01443 425527
In writing : Adult Social Care Services, Ty Elai, Dinas Isaf East, Williamstown, RCT, CF40 1NY.
Who we are what we do
The community mental Health Team provides secondary mental health services to adults, from 18 years, who have complex mental health needs. We can provide support that is in addition to what the primary care service can offer. The service is provided in conjunction with Cwm Taf Morgannwg Health Board
There are three teams based in Rhondda, Cynon and Taff Ely. The teams include a mix of workers, including psychiatrists, psychologists, social workers, community psychiatric nurses, occupational therapists and support workers.
Whose personal data we process
We may process personal data relating to you, your family members and friends.
The categories of personal data we process
The information that we collect about you, your family and friends includes (but not limited to):
- Contact details such as name, address, telephone number and email address.
- Personal identifiers such as date of birth, NHS Number, WCCIS reference number
- The name of your GP
- Details about your mental health needs and how these are to be met.
- Your medication requirements
- Details of the outcomes of any assessments undertaken.
- Details about any difficulties that you, your family or our staff may have had when meeting your needs.
- Your social interests, religious and cultural needs(if appropriate)
Why we process the personal data
We process your personal data in order to provide you with the support you need. This may include, but is not limited to, the following activities:
- Carrying out an assessment of your needs to determine the most appropriate support we can offer.
- Coordinating with Section 12 doctors to arrange medical assessments and obtain their professional recommendations.
- Develop a care plan that will be regularly reviewed by your Social Worker to ensure the support you receive remains appropriate, and to make any necessary changes.
Our lawful basis for processing the personal data
Under the General Data Protection Regulation (GDPR), our lawful basis for processing the personal data to run our services:
- Article 6(c) – Processing is necessary for compliance with a legal obligation to which the controller is subject.
- Article 6(e) – Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
- Article 9 (2)(h) - Processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of domestic law or pursuant to contract with a health professional and subject to the conditions and safeguards referred to in paragraph 3
- Schedule 1, Part 1, 2, DPA 2018 – Health or social care purposes
The primary legislation, regulations and guidance that supports this includes, but is not limited to;
- The Social Services and Well-being (Wales) Act 2014
- Mental Health Act 1983
- Mental Health Measure 2010
- Mental Capacity Act 2005
Who or where we get the personal data from
We may receive the personal data from the following categories of individuals or organisations;
- You, your family members and friends
- Other Interal social services departments
- Local Health Board
- Police
- Universities / Colleges
Who we share personal data with
We may share the personal data with the following key organisations to provide you with support:
When sharing the personal data, we only share the minimum amount necessary in relation to the purpose
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Who
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Purpose
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Internal Council Departments
- Adult Services
- Children Services
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- Information will be shared to complete your assessment and provide you with the most suitable support based on your needs.
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Trusted 3rd Parties
- Local Health Board
- Care providers
- Police
- Housing Providors
- Universities / Colleges
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Data Processors
A data processor is a company or organisation that processes personal data on our behalf. Our data processors act only upon our instruction. They cannot do anything with the personal data unless we instruct them to do so. They will not share the personal data with any organisation apart from us or use it for their own purposes. They will hold it securely and retain it for the period we instruct.
The categories of data processors we use for the purpose of the Community Mental Health Team as follows:
- IT system suppliers
How long we retain the personal data
We retain the personal data contained within our records for:
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Length of time
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Reason
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Mental Health Records are retained for 10 years from the date your involvement with us has ended.
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Statutory Requirement
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In keeping with the General Data Protection Regulation storage limitation principle, records are periodically reviewed. Not all personal data is retained. Only personal data that is relevant to the record is retained for the entire retention period Information that has no long term or evidential value is routinely destroyed in the normal course of business.
Your data protection rights
The General Data Protection Regulation (GDPR) gives individuals important rights, including the right of access to the personal data that the Council holds about you.
Click here for further information on your information rights and how to exercise them.
Your right to make a data protection complaint to the Council
You have the right to complain to the Council if you believe we have not handled your personal data responsibly and in line with good practice.
You can do this by contacting Social Services directly via one of the following communication methods. Most concerns can be resolved relatively quickly through a simple phone call or email;
By email : socialservices@rctcbc.gov.uk
By telephone : 01443 425527
In writing : Adult Social Care Services, Ty Elai, Dinas Isaf East, Williamstown, RCT, CF40 1NY.
Alternatively, you can raise a formal complaint via the Council’s Customer Feedback Scheme using the following link (Make a comment, compliment or complaint online) or you can contact the Council’s Data Protection Officer at Information.management@rctcbc.gov.uk.
Your right to make a data protection complaint to the ICO
You also have the right to complain to the ICO if you are unhappy with how we have used your data. However, we encourage you to contact us first and provide us with an opportunity to look into your concern and put things right.
The ICO can be contacted:
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Helpline number: 0303 123 1113
- Website: https://www.ico.org.uk