How Flying Start use your personal information. 

The Council provide services for local communities and the people who live in them. Undertaking this work means that we must collect and use information about the people we provide services to and keep a record of those services. Because we collect and use personal information about individuals we must make sure that they know what we intend to do with their information and who it may be shared with.

In this privacy notice, we have summarised some of the key ways in which we use your personal information within Flying Start. We encourage you to read this notice in conjunction with the Council’s corporate privacy notice  

1.    Who we are and what we do:

Flying Start is a Welsh Government funded Programme and is available to families who live in certain post code areas to give 0-3 year olds a ‘Flying Start’ in life.

The Council and the Health Board work in partnership to deliver the Flying Start Programme.

If you are pregnant and live in a Flying Start area, your Community Midwife will notify the Council’s Flying Start Team of your pregnancy. You will then be allocated a Flying Start Health Visitor, who will visit you at around 24+ weeks to carry out an assessment. The purpose of the assessment is to identify whether you would benefit from any of our programmes both during pregnancy and after your baby is born.

As well as a Health Visitor Service, Flying Start can offer families parenting support, language and play support and free part-time childcare at the age of 2 (in certain childcare settings).

 2.    What and whose personal information do we collect: 

We hold details of all families who live in a Flying Start area, either because you are pregnant and live in an eligible area, or you have a child under 3 and where you live has become a Flying Start area.

When the Health Visitor visits you for the first time, an assessment will be completed to establish whether you would benefit from any of the Flying Start programmes. If you choose to take part in one of our programmes, we would require you to complete a Registration Form.

If you decide that you do not want to partake in any Flying Start services, then your details will be passed back to the Community (non Flying-Start) Health Visitor who will then undertake their routine duties.

The level of detail we hold depends on the services you receive, but will typically include:

Registration Form:

  • Details of the Child and Parent / Carer, such as:
    • Name, Address, Contact details,
    • Date of Birth,
    • Child’s NHS number 
  • Equalities Data
    • Gender
    • Disability
    • Ethnic Group

Other:

  • Assessments
  • Child development reviews
  • Record of child’s progress
  • Contact details of Health Visitors, Childcare Settings,
  • Register of attendance at Childcare Settings,
  • Register of attendance at parenting / language and play sessions,
  • Record of child’s needs, e.g. home language, religion, care needs, dietary needs and emergency contact details. 

 3.    Where does the service get my information from? 

The majority of information we have relating to you and your child(ren) comes directly from you when completing the registration form with your Health Visitor.

Once you access Flying Start services, additional information is then gathered from things like assessments and attendance registers taken by your Health Visitor, Childcare Setting or Parenting Worker 

We could also receive information from other professionals such as 

  • Social Services
  • GP
  • Educational Psychologist
  • Hospital Consultant
  • Community Mental Health Worker
  • Homestart
  • Valleys Kids 

4.    What we will do with your personal information?  

We use the information that you provide to the Health Visitor on the Registration form to formally register you onto the Flying Start Programme, and to establish whether you and your family could benefit from any of our other services, such as parenting support and language support, or to find an appropriate placement for your child in one of our childcare settings. 

We will monitor your / your child’s progress periodically and record the outcomes. 

Your child’s attendance at the childcare setting will be recorded on a register, as will attendance at parenting support and language support sessions also. 

We pass on information to the School that your child will be attending, if there is anything that the School needs to be aware of, for example any special educational needs, specific health needs etc to ensure that their transition is seamless. We will do this in collaboration with you and aim to ensure that all of the meetings we may have with School are organised around your diary. 

We report attendance and programme outcomes back to Welsh Government to comply with the funding requirements.  This information is also used to help us improve our services and ensure that we are running our services properly. All of this information is anonymised and no one will be able to identify you from this information 

5.    What is the legal basis for using and sharing this information?  

Data Protection law says that we are only allowed to use and share personal information where we have proper and lawful reasons for doing so. 

Our lawful basis for processing personal information to provide you with Flying Start services is primarily: 

  • As part of our ‘public task’ to comply with our obligations in the public interest and to      exercise our official authority as a public body.

6. Does the service share my personal information with any other organisation?

The information that will be shared depends on the service you receive from us, for example: 

Childcare

If your child is to attend a Flying Start childcare setting (internal Council setting or a Childcare setting that we have commissioned), we would need to notify them of the child’s name, date of birth, home address, parent / guardian’s name(s), address, contact details, and information relating to your child’s health, e.g. allergies, disabilities to ensure that they are in an appropriate setting and receive the best service. 

Parenting Support

Name, address and contact details of the Parent / Guardian to be shared with the Parenting Supports Service, in order to make arrangements to attend sessions. 

Talk and Play Group

Name, address and contact details of the Parent / Guardian and child / children are shared with the Talk and Play Team in order to make arrangements to attend sessions. 

We may also share relevant information with other Council departments where necessary, such as Schools, school access and inclusion, children’s social services. 

7.    How long will you keep my information for? 

This will depend on the services you receive from us.

Information relating to the services you and your child have accessed will be kept for 10 years after your last contact with us

  • Anonymised statistical data will be kept for 7 years 

8.     Your information, your rights 

The General Data Protection Regulation (GDPR) gives you important rights, including the right to access the personal information the services hold about you

View further details on your information rights and how to exercise them

 9. Contact us  

If you have any concerns or would like to know more about how the service using your personal information please contact us in one of the following ways:

By email: welisten.complaints@rctcbc.gov.uk

Telephone: 01443 425003

In writing: Service Improvement and Complaints Team

     Ty Elai,

     Dinas Isaf East,

     Williamstown,

     Tonypandy.

     CF40 1NY

Help us improve - don't include personal or financial information, e.g. your National Insurance number or credit card details.