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Resident Support Aftercare & Humanitarian Response

How we use your personal information for Resident Support – After Care and Humanitarian Response purposes

The Council provides services for local communities and the people who live in them.  Undertaking this work means that we must collect and use information about the people we provide services to and keep a record of those services. Because we collect and use personal information about individuals we must make sure that they know what we intend to do with their information and who it may be shared with. 

We have summarised in this privacy notice some of the key ways in which we use your personal information for Resident Support – After Care and Humanitarian Response purposes. This information should be read in conjunction with the Council’s corporate privacy notice.

1. Who we are, what we do.

As we continue to live with the effects of Covid-19, for some residents of  Rhondda, Cynon Taf, there may be circumstances such as; self-isolation periods; poor mental or physical health; social isolation; mobility or difficult personal circumstances that they may require ongoing support with

Welsh Government have advised that Local Authorities and other agencies they must continue to work together to provide ongoing support/after care for people to ensure they are confident in leaving their homes and are still able to access support and facilities available to them. 

Therefore, Adult Services and the Community Development Team will make sure that residents who need support whilst self-isolating, or at any other time, continue to receive support and help.

Adult Services

Will provide Information, Advice and Assistance in accordance with the Social Services and Wellbeing Act (Wales) 2016; this will be done through a ‘what matters conversation’ to establish an individual needs and necessary action/onwards referrals made.

 Community Services

Working in Partnership with RCT’s Community Support Steering Group members, (which includes Council services  third and voluntary sector community organisations) , the team respond to calls and e-forms requests from residents to provide the support they have asked for.

2. What and whose personal information we hold?

 If you have contacted us requesting support

We will ask you for the following information:

  • Name
  • Address
  • Date of birth
  • Contact Details
  • Your living arrangements
  • What support you need.

3. Where does the service get my information from?

If you, or some-one acting on your behalf and with your permission, have contacted the Council requesting support, we will gain information from you when you complete the online form or by ringing the helpline.

4. What will we do with your personal information?

We will use your information to provide you with the support you need;

  • Support to go out shopping
  • Support to go out to collect a prescription
  • Support to access a Community Group or Activity
  • Friendly telephone call to maintain social contact
  • Support to find work, or received work related training
  • Information and guidance about money or benefits
  • Information about the ‘At Home’ library service
  • Any other support such as Meals on Wheel, Lifeline

If you have agreed, we will also contact you to carry out a survey on how you have found the support you have received and what we can do to improve the service we deliver.

5. What is the legal basis for the use of this information?

Under the General Data Protection Regulation (GDPR), the Council also has a legal duty to process personal information which is necessary;

  • for the performance of a task carried out in the Public Interest (see Article 6(1)(e) and Article 9(2)(g).

The following also supports our reason for contacting you;

Well-being of Future Generations (Wales) Act 2015 – The Future Generations Commissioner for Wales

6. Does the service share my personal information with any other organisation?

Yes, the Council will share your information with other Council services so that we provide you with the support that you have asked for.

Depending on the support you need we may also share your information with our key partners. This includes but is not limited to;

  • RCT Community Support Steering Group such as but not limited not to;
  • Council services 
  • Registered Social Landlords – Tenancy Support Teams (such as Trivallis, Cynon Taf Housing, Rhondda Housing Association, Newydd Housing).
  • Interlink RCT (representing Community groups)
  • Foodbanks
  • Age Connects Morgannwg
  • Cwm Taf Morgannwg Health Board
  • Citizens Advice
  • Wales Probation Service
  • Department for Works and Pensions
  • Homestart
  • The British Red Cross
  • South Wales Police
  • Cwm Taf Morgannwg Primary Care

We will also share the outcomes of any surveys we have carried out but all answers will be anonymous and your personal information will not be shared.

7. How long will my information be kept?

We will only keep your personal data for as long as is necessary for the purpose for which we are processing it, unless we have a legitimate reason for keeping it, for example if you request assistance this information will be added to your social services record. (WCCIS national record system)

For administrative reasons records relating to Adult Safeguarding are kept for a minimum of 7 years after their involvement with any social care service has ended.  

8.Your information, your rights

The General Data Protection Regulation (GDPR) gives you important rights, including the right to access the personal information the services hold about you.

Click here for further information on your information rights and how to exercise them. 

9. Contact us

If you have any concerns or would like to know more about how the service using your personal information please contact us in one of the following ways:


By telephone: 01443 425368

In writing: Community Development Team

Ty Elai,

Dinas Isaf East,




CF40 1NY