Privacy notice relating to the processing of personal data by Rhondda Cynon Taf County Borough Council for the purpose of Resident Support Aftercare and Humanitarian Response.
Introduction
This privacy notice is intended to provide information about how Rhondda Cynon Taf County Borough Council (referred to as ‘RCTCBC’, ‘Council’, ‘Local Authority’, ‘we’) will use (or ‘process’) personal data about individuals for the purpose of After Care and Humanitarian Response.
The Data Controller
The Council is the data controller for the personal data processed for the purposes of Resident Support Aftercare and Humanitarian Response.
The Council is registered with the Information Commissioner’s Office (ICO) as a controller under reference Z4870100.
Queries relating to this privacy notice
If you have any questions or queries relating to this privacy notice please contact the Resident Support Aftercare and Humanitarian Response team;
By email : CommunityResilienceHubs@rctcbc.gov.uk
By telephone : 01443 425368
In writing : Community Development Team, Ty Elai, Dinas Isaf East, Williamstown, CF40 1NY
Who we are what we do
As we continue to live with the effects of Covid-19, for some residents of Rhondda, Cynon Taf, there may be circumstances such as; self-isolation periods; poor mental or physical health; social isolation; mobility or difficult personal circumstances that they may require ongoing support with
Welsh Government have advised that Local Authorities and other agencies they must continue to work together to provide ongoing support/after care for people to ensure they are confident in leaving their homes and are still able to access support and facilities available to them.
Therefore, Adult Services and the Community Development Team will make sure that residents who need support whilst self-isolating, or at any other time, continue to receive support and help.
Adult Services
Will provide Information, Advice and Assistance in accordance with the Social Services and Wellbeing Act (Wales) 2016; this will be done through a ‘what matters conversation’ to establish an individual needs and necessary action/onwards referrals made.
Community Services
Working in Partnership with RCT’s Community Support Steering Group members, (which includes Council services third and voluntary sector community organisations) , the team respond to calls and e-forms requests from residents to provide the support they have asked for.
Whose personal data we process
We may process personal data relating to the following individuals for Resident Support Aftercare and Humanitarian Response.
- Service users / Representatives
The categories of personal data we process
We may process the following categories of personal data for Resident Support Aftercare and Humanitarian Response.
We will ask you for the following information:
- Contact details such as your name, address, email address and telephone number
- Personal identifiers such as your date of birth
- Information regarding what support you need
- Health Information
- Information on your living arrangements
Why we process the personal data
We will use your information to provide you with the support you need, this may include but is not limited to the following activities;
- Support with shopping
- Friendly telephone call to maintain social contact
- Support to find work, or received work related training
- Information and guidance about money or benefits
- Information about the ‘At Home’ library service
- Any other support such as Meals on Wheel, Lifeline
- Wellbeing Support – if you are feeling lonely or isolated or would like to be put in contact with a local community group in your area
- Wellbeing Assessment - Home visit to talk about and record anything that is important to you and your family that you might need more help with, what is going well, and what you can do to support yourself and your family.
We also process the personal data in order to report on the management and impact of the grants RCTCBC has received. This may include but is not limited to the following activities;
- Process the referral onto the chosen project
- Provide advice, support and guidance
- Produce and provide reports to the relevant Funding Office to demonstrate that the Project is being run correctly and in accordance with the terms of the funding.
- To evaluate externally grant funded projects in RCT in line with grant funding requirements.
Our lawful basis for processing the personal data
Under the General Data Protection Regulation (GDPR), our lawful basis for processing the personal data is;
- Public Task - Article 6 (e) – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
- Schedule 1, Part 2 (6) Data Protection Act 2018 – Statutory & Government Purposes
- Substantial public interest - Article 9 (2) (g) - processing is necessary for reasons of substantial public interest, on the basis of Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject.
The primary legislation, regulations and guidance that supports this includes, but is not limited to;
Social Services and Well-being (Wales) Act 2014 (legislation.gov.uk)
Well-being of Future Generations (Wales) Act 2015 – The Future Generations Commissioner for Wales
https://gov.wales/rehabilitation-framework-continuity-and-recovery-2020-2021
https://gov.wales/sites/default/files/publications/2021-09/a-healthier-wales-our-plan-for-health-and-social-care.pdf
Who or where we get the personal data from
We may receive the personal data from the following categories of individuals or organisations;
- Directly from you or your representive when completing the online form or ringing the helpline
Who we share personal data with
We may share the personal data with the following key organisations, when sharing the personal data, we only share the minimum amount necessary in relation to the purpose.
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Who
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Purpose
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Internal Council Departments
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To provide you with the support you need.
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To provide you with the wellbeing support, contacting with a local Community Group or supporting Volunteering opportunities. |
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Trusted 3rd Parties
- Foodbanks
- Age Connects Morgannwg
- Citizens Advice
- Wales Probation Services
- Homestart
- Department for Work and Pensions
- The British Red Cross
- Registered Social Landlords
- Addiction Recovery Agency (ARA)
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To provide you with the support you need.
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Local Health Board
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To provide you with the support you need.
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Emergency Services
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To provide you with the support you need.
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Data Processors
A data processor is a company or organisation that processes personal data on our behalf. Our data processors act only upon our instruction. They cannot do anything with the personal data unless we instruct them to do so. They will not share the personal data with any organisation apart from us or use it for their own purposes. They will hold it securely and retain it for the period we instruct.
The categories of data processors we use for the purpose
- IT system suppliers
How long we retain the personal data
We will only keep your personal data for as long as is necessary for the purpose for which we are processing it, unless we have a legitimate reason for keeping it, for example if you request assistance this information will be added to your social services record. (WCCIS national record system)
For administrative reasons records relating to Adult Safeguarding are kept for a minimum of 7 years after their involvement with any social care service has ended.
Your data protection rights
The General Data Protection Regulation (GDPR) gives individuals important rights, including the right of access to the personal data that the Council holds about you.
Click here for further information on your information rights and how to exercise them.
Your right to make a data protection complaint to the Council
You have the right to complain to the Council if you believe we have not handled your personal data responsibly and in line with good practice.
You can do this by contacting the Resident Support Aftercare and Humanitarian Response team directly via one of the following communication methods. Most concerns can be resolved relatively quickly through a simple phone call or email;
By email : CommunityResilienceHubs@rctcbc.gov.uk
By telephone : 01443 425368
In writing : Community Development Team, Ty Elai, Dinas Isaf East, Williamstown, CF40 1NY
Alternatively, you can raise a formal complaint via the Council’s Customer Feedback Scheme using the following link (Make a comment, compliment or complaint online) or you can contact the Council’s Data Protection Officer at Information.management@rctcbc.gov.uk.
Your right to make a data protection complaint to the ICO
You also have the right to complain to the ICO if you are unhappy with how we have used your data. However, we encourage you to contact us first and provide us with an opportunity to look into your concern and put things right.
The ICO can be contacted:
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Helpline number: 0303 123 1113
- Website: https://www.ico.org.uk