How we use your personal information for the Stay Well @ Home Service
The Council provides services for local communities and the people who live in them. Undertaking this work means that we must collect and use information about the people we provide services to and keep a record of those services. Because we collect and use personal information about individuals we must make sure that they know what we intend to do with their information and who it may be shared with.
We have summarised in this privacy notice some of the key ways in which we use your personal information for the Stay Well@Home Service. This information should be read in conjunction with the Council’s corporate privacy notice.
1. Who we are, what we do.
The SW@H Service is a partnership 7 day service provision between Rhondda Cynon Taf CBC (RCTCBC), Merthyr Tydfil CBC (MTCBC), Cwm Taf Morgannwg University Health Board (CTMUHB) and Age Connects Morgannwg (ACM), providing multi-agency support to people across the Cwm Taf region. The service is for individuals who attend A & E or have been admitted to hospital and require community health and/or social care support on discharge home.
The service aims to avoid hospital admissions and shorten the lengths of stays for those individuals who no longer need to remain in an acute hospital environment but require a community health / social care service at home.
The primary entry point to the service is via the hospital based SW@H teams based in either one of the acute hospital sites of Royal Glamorgan and Prince Charles.
The ways in which professionals access the SW@H team to assess individuals for support at home are:
- upon presentation at A&E departments and following an initial medical assessment,
- following a short stay on AMU/CDU for treatment/further medical assessment
- an integrated assessment from a hospital ward
Following a medical assessment by hospital staff, if a patient is deemed medically fit but requiring health/social care support at home, a referral is made to the SW@H team located at the hospital.
SW@H staff will then complete a proportionate assessment to determine if the patient is suitable to access the service and if so, what service would be most suitable.
This could include:
- Information and signposting to community services
- Direct access to either RCTCBC’s Support @Home Service or MTCBC’s Initial Response Service – homecare support at home such as support with personal care e.g. getting dressed/undressed. If required, individuals can then have support from Intermediate care and Reablement services that provide short term rehabilitation.
- Access/installation of aids and adaptations (via Care and Repair) at home
- Direct access to CTMUHB @home nursing service to provide community nursing care at home
- Direct access to dedicated Your Medicines @home service to advise and support medication provision and administration
- Assistance with transport home and settling service provided by ACM
Any individuals who receive a service via SW@H will be subject to a review of their needs, which will be carried out within two weeks of service commencement.
2. What and whose personal information we hold?
We hold information on the people who access our service and may include details of family members / carers supporting the individual. The types of information we hold and process will typically include:
- Name
- Date of birth
- Personal details including address, ethnic origin, marital status, nationality, religion, any disabilities.
- M Number (Health)
- WCCIS Number (LA)
- NHS Number
- Personal details of supporting family members/carers including, name, relationship to individual, contact details
3. Where does the service get my information from?
There are a number of different ways in which we could obtain information about you.
For example:
- Assessment completed by SW@H staff;
- Assessment completed by health staff upon arrival at A&E,
- Medical files located on hospital wards
- Access to any existing social care records in LA IT system (WCCIS)
- Access to medical records stored on the CTMUHB IT system
4. What we will do with your personal information?
We use the above information to:
- Gain a better understanding of people’s individual requirements and if they require our service
- Make an assessment of need
- Make a referral to other Council services and trusted third sector partner organisation to provide support.
5. What is the legal basis for the use of this information?
Our lawful basis for processing your information for SW@H purposes is necessary for compliance with a legal obligation under Parts 9 (Co-operation and Partnership) and 2 (General Functions) of the Social Services and Well-being Act (Wales) 2014.
6. Does the service share my personal information with any other organisation?
Yes, we will share your information with the relevant partners/organisations depending on your needs, from the information you provided during the assessment e.g.
- Age Connects Morgannwg
- Care and Repair
- Other Local Authorities
We also share anonymous data for statistical and research purposes where it is appropriate to do so, this includes Welsh Government.
7. How long will my information be kept?
7 years after end of service
8. Your information, your rights
The General Data Protection Regulation (GDPR) gives you important rights, including the right to access the personal information the services hold about you.
View further details on your information rights and how to exercise them
9. Contact us
If you have any concerns or would like to know more about how the service uses your personal information please contact us in one of the following ways:
By email : socialservices@rctcbc.gov.uk
By telephone : 01443 425003
In writing : Adult Social Care, Ty Elai, Dinas Isaf Estate, Williamstown, Rhondda Cynon Taf, CF40 1NY