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Support @ Home Privacy Notice

How we use your personal information for Support @ Home purposes

The Council provides services for local communities and the people who live in them.  Undertaking this work means that we must collect and use information about the people we provide services to and keep a record of those services. Because we collect and use personal information about individuals we must make sure that they know what we intend to do with their information and who it may be shared with. 

We have summarised in this privacy notice some of the key ways in which we use your personal information for Support @ Home purposes. This information should be read in conjunction with the Council’s corporate privacy notice.

1. Who we are, what we do.

The Support @ Home Service has been developed to help people to live as independently as possible in their own home.

The people we support may be finding it difficult to manage their care and support needs because of   disability, illness or frailty or because of advancing age.

The service will provide people with support where required and help them to maintain and improve their independence by helping them to manage daily living tasks as independently as possible.

The service can help with a wide range of tasks, including, help with getting up or returning to bed, help with washing and dressing, help at meal times and help for family and friends to continue to provide the care and support that people may need. 

2. What and whose personal information we hold?

The information that we collect about you, your family and friends includes:

  •   name, address, date of birth, telephone number and email address.

  •   name, address and contact details of family members and friends who are involved in your   day-to-day care.

  •   name, address, contact details of your G.P.

  •   details about your care and support needs and how these are to be met.

  •   details about the help and assistance that is needed to maintain or improve your independence, safety and wellbeing.

  •   details of the outcome of any risk and manual handling assessments undertaken.

  •  details about any difficulties that you, your carers or our staff may have had when meeting your needs.

  •   details about any accidents and incidents that have occurred when our staff are meeting your needs.

To ensure that we have an understanding of all your needs we may ask you, your family and other health and social care professionals for some very personal and sensitive information about your:

  •   disability, condition or illness.

  •   sight, hearing and communication needs.

  •   continence needs.

  •   mental health and cognition.

  •   mobility, dexterity and the need for aids and equipment.

  •   medication requirements.

  •   dietary requirements and preferences (if appropriate).

  •   social interests, religious and cultural needs (if appropriate). .

  •   home and how it meets your needs.

  •   family involvement and how they support you.

3. Where does the service get my information from?

The main source of information we use is provided to us from your initial assessment undertaken by:

  •   The Stay Well @Home team

  •   RCT Single Point of Access

  •   Your care manager's assessment of your needs.

  •   Cwm Taf University Health Board to include GP’s

  •   Other Domiciliary Care providers

  •   Other Council services 

We will also collect information from our experience of providing care and support to meet your needs. We keep a record of the outcomes that we have helped you to achieve and a record of the things you  may have asked us about, such as:

  •   requests for information and advice.

  •   requests additional for care and support.

  •   compliments and complaints.

4. What we will do with your personal information? 

We will use the information to prove you with Support@Home services. By way of example, this may include:  

  • Undertake an assessment of your needs:

    • Process your referral for Support@Home.
    • Undertake an assessment of your personal needs.
  • Work with other Council services and organisations to gather the information needed to made an accurate assessment of your needs.  
  • record how we have met your needs and any difficulties we may have had with meeting those needs.
  •   keep a record of our involvement and contact with you, your family and other organisations involved in your care.
  • Regularly review your needs and review how the service has met your needs and to ensure your satisfaction with the services that we provide.
    • Identify your needs and develop your Service Delivery Plan to meet your care and support needs.      
  • Arrange care and support services as identified in your care and support plan:
    • Work with other Council services and partner organisations to arrange the care and support that you require.
    • Commission any third party care and support services that may be required.
    • Arrange access to a care home (e.g. on a permanent or respite basis) (where required).
    • Calculate any contribution that you may have to make towards the cost of any services you receive.  
    • Monitor how well providers are providing services 

Please note that we may also use this information to produce management information and reports to help us improve our services and ensure that we are running our services properly. Typically, these reports will contain facts and figures and will not contain any information that identifies you, but we may use personal information to arrive at those figures. 

5. What is the legal basis for the use of this information?  

Data Protection law says that we are allowed to use and share personal information only where we have a proper and lawful reason for doing so.

Our lawful basis for processing personal information in order to provide you with support at home services and to meet the requirements of the General Data Protection Regulation (GDPR) is as follows:

Personal Information:  

Article 6 1.(c),(e) - to fulfil our legal and statutory obligations under the:

  •   The Social Services and Well-being (Wales) Act 2014

  •   The Mental Capacity Act 2005.

  •   The Care Standards Act 2000

  •   The Regulation and Inspection of Social Care (Wales) Act 2016. 

Special Category   Information ((i.e. information about a person’s race, ethnic origin, politics, religion, trade union membership, genetics, biometrics, health, sex life or orientation):

Article 9 2.(g)  - to fulfil our legal and statutory obligations under the:

  •   The Social Services and Well-being (Wales) Act 2014

  •   The Mental Capacity Act 2005.

  •   The Care Standards Act 2000

  •   The Regulation and Inspection of Social Care (Wales) Act 2016.

Article 9 2.(h) – To support the provision of preventative or occupational medicine, medical diagnosis, the provision of health or social care treatment or the management of health and social care systems and services

Please note that whilst we may ask for your consent (under the common law Duty of Confidentiality and the Social Services and Well-being (Wales) Act 2014) to share your personal information with others who are involved in your care, consent is not the lawful basis for processing your information under data protection law.

To find out more about the common law duty of confidentiality please click here (insert link)

6. Who does the service share my personal information with?

The information that you and others share with us will be recorded in your assessment and your Service Delivery Plan. Some of this information will be shared with the staff who support you. Sharing the information in your Service Delivery Plan reduces the need for you to provide the same information again and again to the staff who are involved in your care and support. This does not mean that we will share everything that you and others have shared with us. We will only share the information that our staff need to provide you with safe and appropriate care and support.

We will only share your personal information with other Council departments or external organisations that work in partnership with the Council and its Community and Children’s Social Care Services. This could be but is not limited to:

  •   your Social Worker

  •   Care Provider

  •   GP

  •   Nurse

  •   any person or organisation that can help meet your care and support needs

7. How long will my information be kept?

Records relating to Adults are kept for a minimum of 7 years after their involvement with any social care service has ended, for administrative purposes.  

Records about a person’s health needs are kept for a minimum of 10 years from the date their involvement with any social care service ended.

8. Your information, your rights

The General Data Protection Regulation (GDPR) gives you important rights, including the right   to access the personal information that the service holds about you.

View further details on your information rights and how to exercise them.

9. Contact us 

If you have any concerns or would like to know more about how the service using your personal information please contact us in one of the following ways:

By email :

By telephone : 01443 425527

In writing: Adult Social Care Services, Ty Elai, Dinas Isaf East, Williamstown, Rhondda Cynon Taf.  CF40 1NY.