Privacy notice relating to the processing of personal data by Rhondda Cynon Taf County Borough Council for the purpose of The Support @ Home Service.
Introduction
This privacy notice is intended to provide information about how Rhondda Cynon Taf County Borough Council (referred to as ‘RCTCBC’, ‘Council’, ‘Local Authority’, ‘we’) will use (or ‘process’) personal data about individuals for the purpose of the Support @ Home Service.
Whilst we have tried to make this privacy notice as clear and concise as possible, the categories of personal data we process may vary depending on the Service you receive. Should you require further information relating to the specific service you are receiving please do not hesitate to contact us using the contact information below.
This notice should be read in conjunction with;
The Data Controller
The Council is the data controller for the personal data processed for the purposes of the Support @ Home Services.
The Council is registered with the Information Commissioner’s Office (ICO) as a controller under reference Z4870100.
Queries relating to this privacy notice
If you have any questions or queries relating to this privacy notice please contact the Support @ Home Service:
By email: supportathome@rctcbc.gov.uk
By telephone : 01443 425071
Who we are what we do
The Support @ Home Service has been developed to help people to live as independently as possible in their own home.
The people we support may be finding it difficult to manage their care and support needs because of disability, illness or frailty or because of advancing age.
The service will provide people with support where required and help them to maintain and improve their independence by helping them to manage daily living tasks as independently as possible.
The service can help with a wide range of tasks, including, help with getting up or returning to bed, help with washing and dressing, help at meal times and help for family and friends to continue to provide the care and support that people may need.
There are a range of services available, each one is explained below:
Rehabilitation Services
Rehabilitation Services work to promote your independence by encouraging service users to learn or re-learn basic living skills. The service is provided short-term (up to 6 weeks). If ongoing support is required, we will look at longer-term alternatives to support you.
Using an enabling approach, the service provides support with day-to-day aspects of daily living by assisting, encouraging and supervising with tasks.
The services main aim is to help our service users remain as independent as possible in their own home.
Extra Care (Cwrt Yr Orsaf)
Extra care offers modern, purpose-built independent living accommodation for people aged 50 and over who have assessed care and support needs.
It provides 24-hour support for housing-related issues and emergency overnight care, responding to the changing needs of an ageing population and helping tenants remain as independent as possible in their own homes.
Extra care housing can be an alternative to residential care and can provide many people with a ‘home for life’ as their needs change over time.
Responders
Our Responder Service is an internal RCT service that responds to referrals from our lifeline team and the Navigation Hub GP, operated by Cwm Taf Morgannwg University Health Board. The GP refers service users who have requested an ambulance, typically following a fall or similar incident.
Responders attend the location, provide assistance using appropriate lifting equipment, and carry out an assessment to determine whether the individual may benefit from additional support services.
The service aims to reduce unnecessary ambulance call-outs and avoidable admissions to Accident & Emergency.
Whose personal data we process
We may process personal data relating to the following individuals to provide the Support @ Home Service:
- Service Users accessing Support @ Home services
- Family and Friends of Service users accessing Support @ Home Services
The categories of personal data we process
We may process the following categories of personal data to provide the Support @ Home Service;
- Name, address, date of birth, telephone number and email address.
- Name, address and contact details of family members and friends- who are involved in day-to-day care.
- Name, address, contact details of G.P.
- Details about care and support needs and how these are to be met.
- Details about the help and assistance that is needed to maintain or improve independence, safety and wellbeing.
- Details of the outcome of any risk and manual handling assessments undertaken.
- Details about any difficulties that you, your carers or our staff may have had when meeting your needs.
- Details about any accidents and incidents that have occurred when our staff are meeting your needs.
To ensure that we have an understanding of all your needs we may have to ask you, your family and other health and social care professionals for some very personal and sensitive information about your:
- disability, condition or illness.
- sight, hearing and communication needs.
- continence needs.
- mental health and cognition.
- mobility, dexterity and the need for aids and equipment.
- medication requirements.
- dietary requirements and preferences (if appropriate).
- social interests, religious and cultural needs (if appropriate). .
- home and how it meets your needs.
- family involvement and how they support you.
A copy of your Service Delivery Plan will be stored in your personal file which will be kept at your home. Staff will use your file to record how they have met your needs and any difficulties they may have had with meeting those needs.
We will also keep a record of our involvement and contact with you, your family and other organisations involved in your care on our computer system.
Why we process the personal data
We process the personal data to provide the Support @ Home Service. This may include but is not limited to the following activities;
- Carry out assessments to establish what services you would benefit from
- Provide support Services depending on your needs
- Record information in your assessment and your service delivery plan
- Review how the service has met your needs and ensure satisfaction in the service we provide
- Refer you to other Council Services depending on your needs
Our lawful basis for processing the personal data
Under the General Data Protection Regulation (GDPR), our lawful basis for processing the personal data to provide the Support @ Home Service is;
- Legal Obligation (c) – processing is necessary for compliance with a legal obligation to which the controller is subject.
- Public Task - Article 6 (e) – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
- Substantial public interest - Article 9 (2) (g) - processing is necessary for reasons of substantial public interest, on the basis of Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject.
The primary legislation, regulations and guidance that supports this includes, but is not limited to;
- The Data Protection Act 2018.
- The Common Law Duty of Confidentiality.
- The Social Services and Well-being (Wales) Act 2014
- The Mental Capacity Act 2005.
- The Care Standards Act 2000
- The Regulation and Inspection of Social Care (Wales) Act 2016.
Who or where we get the personal data from
We may receive the personal data from the following categories of individuals or organisations;
- Assessments carried out
- Your Family and Friends
- Medical professionals involved in your care
- Other Council departments
Who we share personal data with
We may share the personal data with the following key organisations to provide the Support @ Home Service;
When sharing the personal data, we only share the minimum amount necessary in relation to the purpose.
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Who
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Purpose
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Other Council Departments
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To ensure you are provided with the best Service for your needs.
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Care providers
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To ensure Care providers are aware of your needs and what Services you are entitled to.
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Health Board – GP/ Consultants/ Nurse etc.
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To ensure your health needs are met.
To request information in order to assess your needs thoroughly.
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Welsh Government
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For Service review.
For Welsh Government to ensure we are delivering the service to the expected standard.
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Social Landlords
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To ensure Service Users housed in properties owned by Social Landlords i.e. Extra Care facilities etc. receive the correct services.
To carry out assessments on housing need etc.
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Data Processors
A data processor is a company or organisation that processes personal data on our behalf. Our data processors act only upon our instruction. They cannot do anything with the personal data unless we instruct them to do so. They will not share the personal data with any organisation apart from us or use it for their own purposes. They will hold it securely and retain it for the period we instruct.
The categories of data processors we use for the purpose of the Support @ Home Service is;
How long we retain the personal data
We retain the personal data contained within Support @ Home records for:
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Length of time
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Reason
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10 Years from end of care
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Good business practice
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In keeping with the General Data Protection Regulation storage limitation principle, records are periodically reviewed. Not all personal data is retained. Only personal data that is relevant to the record is retained for the entire retention period. Information that has no long term or evidential value is routinely destroyed in the normal course of business.
Your data protection rights
The General Data Protection Regulation (GDPR) gives individuals important rights, including the right of access to the personal data that the Council holds about you.
Click here for further information on your information rights and how to exercise them.
Your right to make a data protection complaint to the Council
You have the right to complain to the Council if you believe we have not handled your personal data responsibly and in line with good practice.
You can do this by contacting the Support @ Home Service directly via one of the following communication methods. Most concerns can be resolved relatively quickly through a simple phone call or email;
- Email : supportathome@rctcbc.gov.uk
- Telephone : 01443 425071
Alternatively, you can raise a formal complaint via the Council’s Customer Feedback Scheme using the following link (Make a comment, compliment or complaint online) or you can contact the Council’s Data Protection Officer at Information.management@rctcbc.gov.uk.
Your right to make a data protection complaint to the ICO
You also have the right to complain to the ICO if you are unhappy with how we have used your data. However, we encourage you to contact us first and provide us with an opportunity to look into your concern and put things right.
The ICO can be contacted:
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Helpline number: 0303 123 1113
- Website: https://www.ico.org.uk