How we use your personal information for The Young Carers Support
The Council provides services for local communities and the people who live in them. Undertaking this work means that we must collect and use information about the people we provide services to and keep a record of those services. Because we collect and use personal information about individuals we must make sure that they know what we intend to do with their information and who it may be shared with.
We have summarised in this privacy notice some of the key ways in which we use your personal information for The Young Carers Support. This information should be read in conjunction with the Council’s corporate privacy notice.
1. Who we are, what we do.
The Young Carers Support Project offers support to Carers up to the age of 18.
The type of support we offer to Young Carers can include:
- Monthly meet-ups
- Discount access to services such as Leisure
We have a duty to assess a Young Carer’s needs once we become aware of them.
We have a duty if you are a Young Carer caring for somebody, the Council has a legal duty to assess your needs in order to establish what support we can provide you.
2. What and whose personal information we hold?
The personal information we will process about you and your family in order to establish how we can best support you and your family is likely to include, but is not limited to:
3. Where does the service get my information from?
- Contact details
- Some information relating to your family situation, including financial information, health / medical information in order to establish what support we can offer you.
We could obtain your information from a variety of different sources, which includes but is not limited to:
- From yourself, for example, when you attend one of our events and sign up to receive information from us for future events, or when providing us with information at the time of undertaking an assessment.
- From family / friends.
- From professionals, such as social workers, health professionals, teachers etc.
4. What we will do with your personal information?
We will use your personal information to provide you with Young Carers services. Examples of how we do this include:
- Processing a referral we have received on your behalf for Young Carers support;
- Undertake an assessment of your needs;
- Work with other Council services and organisations to gather the information needed to make an accurate assessment of your needs, e.g. adult services, children’s services.
- Record how we have met your needs and any difficulties we may have had with meeting those needs.
- Keep a record of our involvement and contact with you, your family and other organisations involved in supporting you.
- Review your needs and review how the service has met your needs and to ensure your satisfaction with the services that we provide.
- Work with other Council services and partner organisations to arrange the support that you require.
- Commission any third party services that may be required.
- Arrange access to respite if required.
- Monitor how well providers are providing services.
Please note that we may also use this information to produce our own information and reports to help us improve our services and ensure that we are running our services properly. Usually, these reports will contain facts and figures and will not contain any information that identifies you, but we may use personal information to arrive at those figures.
5. What is the legal basis for the use of this information?
Data Protection law says that we are allowed to use and share personal information only where we have a proper and lawful reason for doing so.
Our lawful basis for processing this information in order to provide Carers support for Young Carers is as follows:
Article 6(c) Legal obligations – we have a legal duty to undertake an assessment of Young Carers in line with the Social Services and Wellbeing (Wales) Act 2014.
Article 9(g) Public interest – processing ‘special category’ is necessary to undertake the assessment in line with the Social Services and Wellbeing (Wales) Act 2014.
6. Does the service share my personal information with any other organisation?
We may need to share your information to other services / organisation who can help you with the support that you need.
The type of services / organisations we are likely to share with include, but is not limited to:
Charities who can help with supporting Carers, such as:
- Action for Children
- Princes Trust
- Carers Trust
Internal Council services such as:
Other external organisations, such as:
7. How long will my information be kept?
Our records will be retained for 3 years after your support has ended.
8. Your information, your rights
The General Data Protection Regulation (GDPR) gives you important rights, including the right to access the personal information the services hold about you.
Click here for further information on your information rights and how to exercise them.
9. Contact us
If you have any concerns or would like to know more about how the service using your personal information please contact us in one of the following ways:
By email : firstname.lastname@example.org
By telephone : 01443 425006
In writing :
Young Carers Assessment & Development Worker, IAA Team, Ty Trevithick, Abercynon, CF45 4UQ