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Parking Services Privacy Notice

How we use your personal information for Parking Services purposes

The Council provides services for local communities and the people who live in them.  Undertaking this work means that we must collect and use information about the people we provide services to and keep a record of those services. Because we collect and use personal information about individuals we must make sure that they know what we intend to do with their information and who it may be shared with. 

We have summarised in this privacy notice some of the key ways in which we use your personal information for [Parking Services] purposes. This information should be read in conjunction with the Council’s corporate privacy notice

1.    Who we are, what we do.

  •   Manage the Council’s car parks estate.
  •   Enforce on-street and off-street parking regulations.
  •   Process all Penalty Charge Notices issued to unlawfully parked vehicles in Rhondda Cynon Taf and also on behalf of Merthyr Tydfil CBC.
  •   Issue residential parking permits

2.    What and whose personal information we hold?

The following categories of information are held on behalf of those motorists who have been issued with a Penalty Charge Notice for parking unlawfully throughout Rhondda Cynon Taf and Merthyr Tydfil and whom have challenged, made representation against, or appealed the issue of such Notices.

We hold information about unlawfully parked vehicles and their registered keepers, along with information regarding residential parking permit holders.

The types of information we hold and process will typically include:

  •   Contact information, ie name, address
  •   Vehicle information

3.    Where does the service get my information from?

  •   Information provided directly by the data subject.
  •   Information provided by the DVLA.
  •   Information provided by the Traffic Enforcement Centre.
  •   Information provided by external enforcement agencies (debt   collectors).
  •   Information provided by the Traffic Penalty Tribunal.

4.    What we will do with your personal information?

Process issued Penalty Charge Notices and parking permits. These functions will involve contacting motorists whom challenge or ignore PCNs, including passing their vehicle and contact information on to external agencies for the purposes of identification and debt collection, as well as storing contact   information for future use with regard to issuing parking permits at the request of residents. 

5.    What is the legal basis for the use of this information?

  •   We need to process your personal information to satisfy our legal obligations as a Civil Enforcement Area;
  •   We need to process your personal information to carry out a task in the exercise of official authority in our capacity as a public body;

Our legal obligations are enforced by the following legislation:

  •   The Traffic Management Act 2004
  •   The Civil Enforcement of Road Traffic Contraventions (Wales)   Regulations 2013

6.    Does the service share my personal information with any other organisation?

For the service to undertake its duties in relation to the parking services function, we are required to share information with the following:

Other Council departments:

  •   Fraud


  •   DVLA (in order to ascertain vehicle keeper information)
  •   Traffic Enforcement Centre (in order to gain permission to recover outstanding debts)
  •   External enforcement agents (in order to execute warrants)
  •   Traffic Penalty Tribunal (in order to process independent appeals)

System Suppliers:

  •   Systems Engineering & Assessment
  •   Imperial

7.    How long will my information be kept?

For only long as we need it in order to process the Notice or Permit; in practice this can be for approximately 2 years.

8.    Your information, your rights

The General Data Protection Regulation (GDPR) gives you important rights, including the right to access the personal information the services hold   about you.

View further details on your information rights and how to exercise them 

9.    Contact us

If you have any concerns or would like to know more about how the service using your personal information please contact us in one of the following ways:

By email :

By telephone : 01443 425001

In writing : Ty Sardis, Sardis Road, Pontypridd, CF37 1DU