The Council are developing an updated Customer & Digital Strategy and would like to hear your views. The strategy will help shape how residents, businesses, visitors and communities access Council services over the coming years, whether online, by phone or face to face, in Welsh or English.
Digital technology can make services quicker, easier and more convenient for many people. However, we recognise that not everyone can, or wishes to, use online services, and it is important that people can continue to access services in the ways that work best for them. This strategy is not about making services online-only.
Your feedback will help us understand what matters most. We want to know whether you feel that the areas we are focusing on are the right ones, what would make Council services easier to use, and whether anything important is missing.
The consultation will close on the 30th November 2026
You can also contact us at:
Freepost RSBU-HJUK-LSSS
Research & Consultation
2 Llys Cadwyn
Taff Street
Pontypridd
CF37 4TH
Telephone: 01443 425014 – between 9am & 5pm, Monday – Friday.
You are welcome to communicate with us in Welsh and this will not lead to a delay.