Flood Incident Data Gathering following the flooding impacts of Storm Bert in Nov 2024

As part of this the Council intend to record accounts of the flooding from the local community to help us better understand and validate our assessment of the flood event and the work to assess what measures/actions might be taken to reduce the impact of future flood events. 

Local residents and businesses will be asked to complete a survey, and the responses provided will be collected and used by the Council for the sole purpose of producing factual reports into the flooding that occurred, delivering our statutory requirements under Section 19 of the Flood and Water Management Act 2010 and to help the potential development of future flood alleviation schemes. 

Any information provided will only be used for the purposes for which it was supplied (as identified above). All personal data will be handled in accordance with the Council’s Data Protection Policy and General Data Protection Regulations (GDPR). No personal information will be contained in the report. To learn more about how we process your personal information please visit the Council’s data protection pages. 

Please also send photo/video evidence (along with a brief description of where they were taken) to FloodEventData@rctcbc.gov.uk.

Alternatively, where you do not have access to the Internet or email, please call 01443 425014 (between 9am & 5pm, Monday – Friday) to arrange a time for a short telephone interview so we can record your account of the flood incident.

*You will retain copyright of any photos or video you provide but grant RCTCBC to reproduce the images to inform their report(s) and associated presentation(s). Any images provided will be credited as ‘image provided by local resident’. 

Should you require any further information, please contact the Flood Risk Management team on FRM@rctcbc.gov.uk.

You are welcome to communicate with us in Welsh and this will not lead to a delay.