Support for unpaid Carers

Following analysis of what we heard we have developed a new and more accessible model of support for unpaid carers of adults, that is based on what people said mattered to them.

We would like to share this model with you so that you can give us your views and tell us if we have got it right.

The model has three levels:

Level 1 – Universal, and accessible in local areas for a wide range of people

The library service will provide targeted information and advice to unpaid carers and provide a community space for members of the adult services team to promote our Carers support arrangements  in locations across the authority.  
Library staff already refer people to the offers of support that are available in local areas and link in with Community Co-ordinators who can offer additional support, including a non-statutory Wellbeing Assessment. Under this proposal the experience for unpaid carers can be enhanced.

Level 2  - Enhanced and more specific to the needs of unpaid carers

There are two elements to Level 2 support:
Activities for unpaid carers, focused on enhancing local opportunities, will be facilitated.

This support will include peer support groups, practical training, workshops and other activities that have been identified as valued by unpaid carers in supporting them in their caring role, and to provide a life alongside caring.
Staff within Adult Services with enhanced skills and experience of working with unpaid carers will support our front door staff to respond to  requests directly from unpaid carers needing information, advice and assistance associated with their role and circumstances .These staff will also be available to provide support and direction to social work teams and other professionals about  good practice in supporting unpaid carers and progressing effective  carers conversation (statutory carers assessment).

Level 3 Specialist and statutory response for unpaid carers

This level of the model refers to the statutory services the Council is required to provide, including the  Carer Conversation (Statutory Carers Assessment) and the provision of respite. This level of provision will continue to be  facilitated  by the Council’s Social Work teams for eligible unpaid carers.

We’ve developed a new model of support for unpaid carers of adults, and now we need your feedback to ensure it works for everyone.

If you’re supported by the @RCTCarersSupportProject then we invite you to join us at one of our drop-in sessions. You’ll have the opportunity to ask questions, share your views, and complete the survey.

These sessions will take place on:

• Thursday, September 4, 10am-12pm, Hawthorn Leisure Centre

• Tuesday, September 9, 2-4pm, Sobell Leisure Centre

• Monday, September 22, 4-6pm, Rhondda Sports Centre

Prefer a paper copy? Please call 01443 425 015 to request a postal survey. 

You are welcome to communicate with us in Welsh and this will not lead to a delay.