Resident Support

Request assistance

Support & Assistance

You can ask for support at any time if you find yourself in need and do not have the support of family, friends or your community.

Your local community based response team can help with:

• Support with shopping - this is provided by a key partner or community group and may be chargeable.
• Support to find work or receive work related training - C4W+ Teams will contact you directly.
• Information, Advice and Assistance if you are over the age of 50 - Age Connects Morgannwg will contact you directly. 
• Information and guidance about money or benefits - Citizen Advice RCT Team or your Registered Social Landlord will contact you directly.
• Support with a cold home and/or gas and electric bills - Citizen Advice RCT Team will contact you directly 
• Support for your own or someone else's gambling - Ara (Addiction Recovery Agency) Recovery for All will contact you directly.
• Support for your own or someone else's cancer - CRT Together in partnership with Macmillan Cancer Support will contact your directly.
• Support for your own or someone else's Dementia or if you or someone else is waiting for a diagnosis of Dementia - The Alzheimer's Society will contact you directly.
• Information about the Carers Support Project - RCTCBC Carer's Support Project will contact you directly.
• Information about the ‘At Home’ library service - RCT Library Services will contact you directly.
• Information about the Lifeline Plus Service - RCT Adult Services will send an information leaflet to your home address.
• Information about the Council's Meals on Wheels Service - RCTCBC Meals on Wheels Service will send an information leaflet to your home address.  Alternatively please visit https://mealsonwheelsuk.org/ to use an interactive map to find additional providers that deliver directly to your area and access other valuable information on the services available
• Wellbeing support if you are feeling lonely or isolated or would like to be put in contact with a local Community Group in your area - Interlink RCT Wellbeing Coordinators will contact you directly.
• Wellbeing Assessment – which may include a home visit to discuss and record the position of the whole family, including things that are going well and things you may need help with - The Council's RCT Together Community Coordinators will contact you directly.
• Discretionary Fuel/Supermarket Vouchers payment for residents experiencing profound financial difficulties. (Fuel Vouchers are for residents  that already pay for fuel via the payment plan.  You cannot use the vouchers if you use the pre-payment meter). Vouchers are subject to residents meeting eligibility criteria and The Council's RCT Together Community Coordinators will contact you directly.

A person from each of the local response teams will contact you and provide information, advice and support in the specific areas indicated above.

The Council will share your details with relevant internal and external departments/organisations depending on your needs to provide any speciailist support you have asked for. 

For more information about how the Council process and protects your information please read the privacy notice. This can be found at the following link www.rctcbc.gov.uk/dataprotection

Healthy Start – Food and Vitamins Vouchers

71% of eligible families living in Rhondda, Cynon Taf have claimed the Healthy start vouchers they are entitled to.

Let’s work together to make sure that everyone claims their entitlement and increase this percentage.

Click on the link Get help to buy food and milk (Healthy Start) or view the poster to find out if you are eligible and claim NOW!!!! 

If you are an organisation, or a person providing support to families or pregnant women, please feel free to share the information and poster widely.