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Vivup Employee Assistance Program

Employee Assistance Program

The Council has introduced an employee assistance program (EAP) called Vivup. This service is FULLY CONFIDENTIAL and no personal information goes back to the organisation. Vivup is available to all staff and can be accessed 24 hours a day, 7 days a week and every day of the year.
Vivup is available in Welsh, and you are welcome to communicate with them in Welsh.

Staff can access the following support services:

Telephone SupportCall 0800 023 9387 to speak to a qualified counsellor or support specialist 24/7/365 days a year, discuss any emotional, personal, or work-related issues. 


Face to Face and virtual counselling- Call 0800 023 9387


Debt Advice- Access advice to get debt back on track.


Self-Help Workbooks- Access and explore a wide range of self-help CBT workbooks that offer guidance and advice on several topics.  


Podcasts and Blogs- Covering a range of mental health and wellbeing topics to gain a greater understanding with tips and advice on how to cope.


Ask Bill- Free and impartial help, advice, and tips on how to reduce your utility bills.


Domestic Abuse- Bright Sky is a safe, easy to use app and website to support anyone who may be in an abusive relationship or those who are concerned about someone they know on how to respond.

You can download this onto your phone or work phone.

Bright Sky on the App Store (

Bright Sky - Apps on Google Play


Your Care

Vivup provides free access to Your Care which is an online platform enabling you to take control of your health and wellbeing. Take online health assessments, discover your risk factors, create, and review health goals and create positive lifestyle habits.

(NB Some services in the Your care portal are NOT available)

To access you will need to follow this link and create an account:


If you have any queries please contact the staff wellbeing helpline. Email: or call: 01443 424100