Service disruption – Microsoft Outlook outage

We are currently experiencing disruption to some Council services due to a widespread Microsoft Outlook outage affecting organisations across the world.  

The outage is affecting our ability to send and receive emails, which may result in delays when responding to enquiries from residents, businesses and other organisations. Some Council services may also be affected. 

We apologise for any inconvenience this may cause. 

Keeping Council services running 

We have long-standing business continuity arrangements in place to minimise disruption and maintain frontline services. 

Our teams are monitoring the situation and taking the necessary steps to minimise the impact on residents. 

Contacting the Council 

Please avoid contacting our Contact Centre by telephone unless absolutely necessary. 

This will help keep our telephone lines available for residents who require urgent assistance or cannot access services online. 

If you have already contacted us by email, please be aware that our response may be delayed. There is no need to resend your enquiry at this stage. 

Please use our online services 

You can do the vast majority of things you need to do with the Council through our website, without needing to telephone or email us. 

Our online services allow you to access a wide range of Council services, including: 

• Pay It – Make payments for Council Tax, parking fines and other Council services. 

• Report It – Report issues such as missed bin collections, potholes, street lighting faults and other problems. 

• Apply for It – Apply for a range of Council services. 

• Book It – Make bookings for Council services and facilities. 

We encourage all residents to use these online services wherever possible. 

Further updates 

We are continuing to monitor the disruption and will provide further updates through our website and official social media channels as more information becomes available. 

We thank residents for their patience and understanding.