The Council’s Emergency Control Centre (ECC) is a special facility used to manage major incidents at a Strategic (Gold) level. It is a safe and secure space where senior decision‑makers can lead the Council’s response, keep track of what is happening, and work with partner agencies.
The ECC is based away from where the incident is happening. This helps Strategic Managers focus on making important decisions, while still staying connected to staff and live information.
Purpose of the Emergency Control Centre
The ECC is used to:
- Provide a central and resilient place to manage major incidents
- Make sure senior officers get clear, up‑to‑date information
- Keep in contact with operational teams, partner agencies and external stakeholders
- Support multi‑agency working during major incidents
- Help leaders make decisions in a calm and well‑equipped environment
The ECC is built to keep working even during difficult situations like power cuts, severe weather, or infrastructure failure.
Technology and Communications
The ECC has a range of systems to help staff stay aware of what is happening:
- Direct‑dial phones to Dinas and Abercynon Depots
- CCTV access, including live camera feeds
- Telemetry and culvert images to monitor key infrastructure in real time
- Video and telephone conferencing so partners and senior officers can join remotely
- A large main screen that can show:
- CCTV footage
- Telemetry data
- Conference calls
- Computer screens
- Live TV (Freeview)