Make sure you are safe
Before you report a flood, please make sure you and your family are safe.
If it is an emergency and there is risk to life, call 999.
Report a Flood at a Property, Business, Street or Land.
You can use this form to report a flood that is happening now, is about to happen, or has already caused damage at a property, business, street or land.
You can also contact the Council using the Council’s Customer Contact Centre details below:
- Contact the Council Contact Centre on 01443 425001 (8:30 AM – 5 PM Monday – Friday)
- During out of office hours, contact the Council’s emergency telephone number on 01443 425011
Council Support
If flooding occurs, Rhondda Cynon Taf Council will do what it can to help. However, it is the responsibility of the property owner to take steps to protect their own property from flooding.
Advice on what to do before, during and after a flood.
You can find steps to help keep yourself, your family, and your property safe before, during, and after a flood on our - How to Prepare for a Flood pages
Call 999 if there is a danger to life.
Other agencies to contact:
Flooding can happen for a number of reasons. Different organisations are responsible for different types of flooding.
Flooding from a Main River
Contact Natural Resources Wales on their 24-hour incident line on 0300 065 3000
For more information please visit the Natural Resource Wales ‘Report an incident’ webpage
Flooding from sewers or a burst water main
To report an overflowing public sewer of water mains, call Dŵr Cymru Welsh Water Customer Services on 24-hour incident line on 0800 085 3968
For more information please visit the Dŵr Cymru Welsh Water ‘Contact us’ webpage
Flooding from motorways and major trunk roads
Contact the South Wales Trunk Road Agency on 0300 123 1213 or alternatively you can report a flooding and drainage problem via Flooding and drainage | Traffic Wales
More information
You can find more advice on how to protect yourself and your property on our How to Prepare for a Flood webpages
To find out which organisation is responsible for different types of flooding, visit our Types of Flooding webpage.