If you qualify for a Concessionary Travel Card but cannot travel by bus without needing someone else’s help, then you may be eligible for assessment for a Disabled Person's with Companion Concessionary Travel Card.

You could be eligible if you have;

  • Challenging behaviours who need to be supervised at all times,
  • Severe cognitive and mental impairments (including people who have no awareness of risk and limited ability to plan and follow a journey).
  • Combination of either visual and hearing loss or visual and speech loss that prevents independent mobility,
  • Difficulties using a wheelchair independently.

If you can answer YES to at least one of the above then you qualify for an assessment for a Disabled Person's with Companion Concessionary Travel Card.  You can make an application by following the instructions below. 

If you cannot answer YES to any of the above, unfortunately you do not currently meet the criteria for a Disabled Person's with Companion Concessionary Travel Card. 

How to apply

If any of the above mentioned criteria applies to you, please complete the application form (ADD LINK) and return the form to:

First Response
Rhondda Cynon Taf County Borough Council
Ty Elai
Williamstown
Rhondda Cynon Taf
CF40 1NY

If you are unable to print out the application form please email the Integrated Transport Unit for a Disabled Person's with Companion Concessionary Travel Card application form and provide the following information:

  • under which of the criteria you are applying,
  • name and home address

The application form will be posted to your home address within 10 days of your request.  Once you have completed your application form for a Disabled Person's with Companion Concessionary Travel Card please post it to the address above.

Please note:  You will need to provide your National Insurance Number otherwise we will not be able to proceed with your application.  You will not be required to provide proof of age or proof of address as background checks will be undertaken to confirm your personal information is accurate. Please ensure that all other evidence as requested on the application form is included in your submitted application.

For further information regarding the application process please view the frequently asked questions.

What happens once the Council has completed the assessment?

Once your assessment has been completed, we will notify you of the outcome. 

I have received my Disabled Person's with Companion Concessionary Travel Card – what happens with my old Travel Card?   

Your Disabled Person's with Companion Concessionary Travel Card is the only card that is valid for travel and you are advised to destroy any previous Travel Cards you have in your possession.  If you require clarification on which is your valid Travel Card, please telephone 0300 303 4240 or email: travelcards@tfw.wales and supply the serial numbers on the front of your Travel Cards.

What if I am unhappy with the outcome of my assessment?

The Council would have assessed your application and taken into account the details that you provided relating to your disability as well as any additional information which you may have enclosed. 

In order to be issued with a Disabled Person's with Companion Concessionary Travel Card, it is emphasised that a person needs to clearly meet one of the criteria outlined below;

  • Have challenging behaviours who need to be supervised at all times,
  • Have severe cognitive and mental impairments (including people who have no awareness of risk and limited ability to plan and follow a journey),
  • Have a combination of either visual and hearing loss or visual and speech loss that prevents
    independent mobility,
  • Have difficulties using a wheelchair independently.

After considering all of the above criteria and information, if you are unhappy with the decision made regarding your Disabled Person's with Companion Concessionary Travel Card assessment for the Travel Card you can challenge the decision.  However in doing so, you would need to indicate the grounds on which you wish to appeal and also provide further evidence that was not known at the time of your application.  This information should be forwarded in writing to:

Representation and Complaints Unit 

Rhondda Cynon Taf CBC

Tŷ Elai                                                                                                                        

Dinas Isaf East                                                                                                                 Williamstown                                                                                                  Tonypandy                                                                                                      

CF40 1NY

 

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