The Council is responsible for passenger transport co-ordination within its area.
Bus Operator web links
Bus Services - Contact Details
Edwards Coaches Ltd
The Courtyard, Parc Busnes Edwards, Llantrisant; Pontyclun, CF72 8QZ
Tel: 01443 202048
First Cymru Buses Ltd
Heol Gwyrosydd, Penlan, Swansea, SA5 7BN
Tel: 01792 572202
Harris Coaches (Pengam) Ltd
Bryn Gwyn, Fleur De Lys, Blackwood, NP12 3RZ
Tel: 01443 832290
Keepings Coaches
Rheola House, Rheola Street, Mountain Ash, CF45 3TE
Tel: 01443 478409
New Adventure Travel Ltd
Coaster Place, Cardiff, CF10 4XZ
Tel: 02920 442040
Stagecoach in South Wales
Aberrhondda Road, Porth, CF39 0LN
Tel: 01443 687682
and
6 Victoria Street, Merthyr Tydfil, CF47 8ED
Tel: 01685 388216
Thomas of Rhondda
The Bus Depot, Aberrhondda Road, Porth, CF39 0AG
Tel: 01443 433714
The Council is responsible for passenger transport co-ordination within its area.
This involves working with the local bus and rail operators to support and develop passenger transport services and promote their usage.
They are free to introduce or withdraw whatever services they wish, provided that they give eight week's notice to the Traffic Commissioner.
Certain journeys cannot be sustained commercially. Therefore, the Council provides financial assistance to operate additional journeys, which might otherwise not run, particularly during the evenings and on Sundays, as well as to support certain daytime bus services and diversions, which are considered to be socially necessary.
Within Rhondda Cynon Taf, operators are continually increasing the number of easy access buses, which are able to accommodate physically and sensory disabled passengers and wheelchair users. For more information or to find out whether your bus service is regularly operated by easy access buses please contact the relevant operator.
Who do I contact when things go wrong on the buses?
The bus operators endeavour to operate their services to a high standard but occasionally things go wrong and in the first instance complaints should be directed to them.
Bus Users UK is an independent body that exists to help you get the best from your bus service. If you feel that a particular service is not being operated as it should be or if you have concerns about the safety of the vehicle you are travelling on or if you are unhappy with the response of the bus operator, please contact:
Bus Users UK in Wales
PO Box 1045, Cardiff, CF11 1JE
Tel: 029 20 223170
E-mail: wales@bususers.org
Rail Services – General Information
Rail services in Rhondda Cynon Taf are operated by Transport for Wales who took over the operation of interurban, rural and commuter passenger rail services throughout Wales and the border counties in October 2018.
Rail Services – Contact Details
Transport For Wales
3 Llys Cadwyn, Pontypridd, Rhondda Cynon Taf, CF37 4TH
Tel: 0333 3211 202
E-mail: customer.relations@tfwrail.wales
For National Rail Enquiries
Tel: 03457 48 49 50
www.nationalrail.co.uk
Welsh Language Service
board@welsh-language-board.org.uk
Welsh Government's Public Transport Information Service
Tel: 0800 464 0000
Traveline Cymru
Tel: 0800 464 0000
www.traveline.cymru
Assistance
Assistance is available for customers with disabilities or those who may have difficulty in joining or leaving the train. Transport for Wales request that customers requiring assistance call 0333 0050 501 a few days in advance of their journey to arrange this.
Who do I contact when things go wrong on the trains?
Transport for Wales are committed to safety and security, quality, punctuality and cleanliness. They are working constantly to improve the quality of the services they offer but occasionally things go wrong. If you do experience a problem, please contact:
Transport for Wales Customer Relations
3 Llys Cadwyn, Pontypridd, Rhondda Cynon Taf, CF37 4TH
Tel: 0333 3211 202
Email: customer.relations@tfwrail.wales
Any complaints not dealt with in a satisfactory manner by Transport for Wales may be referred to The Rail Ombudsman, a new independent scheme set up to investigate unresolved complaints about train companies and the services they operate. Please contact:
The Rail Ombudsman
FREEPOST – RAIL OMBUDSMAN
Visit: www.railombudsman.org
Telephone: 0330 094 0362
Textphone: 0330 094 0363
Email: info@railombudsman.org
Where do I buy a rail ticket?
Staffed stations can issue tickets for any journey within the UK Rail Network whilst at many other stations self service ticket machines are available. For station opening times within Rhondda Cynon Taf please call Transport For Wales customer relations on 0333 3211 202. Where there are no facilities for purchase at a station, tickets may be purchased on the train
Can I use my train ticket on the bus?
Plusbus is a ticket that enables you to buy both rail and bus tickets in one transaction. Buying a combined rail and bus ticket can save you money and is more convenient. You can buy PlusBus from any staffed rail station or online at www.tfw.wales. It gives unlimited bus travel as an add on to any rail journey to or from participating stations. There are currently 275 towns and cities in the scheme. For further information please visit www.plusbus.info.
TrawsCymru Day Ticket
The “TrawsCymru® Day Ticket” allows unlimited travel on TrawsCymru® services T1, T1C, T1S, T2, T3, T4, T5, T6, T12, X43, 460 and the T9 Cardiff Airport Express between Cardiff City Centre and Cardiff Airport. Tickets can be purchased from drivers and are then valid until the last advertised journey on the day of purchase.
trawscymru.info/fares
Contact Information
Integrated Transport Unit,
Rhondda Cynon Taf CBC
Tŷ Glantaf, Unit B23
Taffs Fall Road
Treforest Industrial Estate
Pontypridd CF37 5TT
Telephone: 01443 425001
Email: PublicTransport@rctcbc.gov.uk