The Council is responsible for passenger transport co-ordination within its area.

For up to date Covid 19 emergency timetables and information;

Due to the continually changing nature of the current situation in response to Covid 19, there are significant changes to bus and rail services.

Due to an increasing number of positive COVID-19 cases and to prevent a future lockdown, Council Leaders in Merthyr Tydfil & Rhondda Cynon Taf are asking all residents to take action now to avoid the need for a formal local lockdown in the near future.

The voluntary actions requested from residents, which are recommended with immediate effect, include:

  • Only using public transport for essential purposes, which includes travel to education, work, essential medical appointments, shopping and visiting supermarkets;
  • Working from home for the next few weeks if you are able to do so. Actively seek the support of all employers to ensure that those that can work from home do so;
  • Wearing three layer face coverings or masks, where it is safe to do so, whilst in work, in supermarkets and other indoor or crowded public spaces (recommended for age 12 and over);
  • Do not visit care homes, unless it is an end of life visit where full PPE will be required.

Both Councils have made clear that Schools will remain open and home to school transport will continue to operate in accordance with the latest Public Health Wales guidance.

In line with Welsh Government’s travel advice it is now mandatory to wear a 3 layer face covering when using all public transport including taxis within Wales, unless you are aged under 11 or have certain medical conditions.  A full list of exemptions can be found at https://gov.wales/requirement-wear-face-covering-public-transport-wales  Whilst face coverings may help provide some control of the virus in specific circumstances, they do not replace the need for physical distancing, washing your hands or using hand sanitiser regularly. 

If you need to travel by public transport, remember to stay 2 metres apart and try to travel at off-peak times (between 0900 – 1600).  Please be aware, due to physical distancing measures there is reduced capacity on public transport and travel may take longer than normal so please allow extra time for your journey, especially if you need to make connections.

Those who must use public transport for essential work, shopping or medical reasons should check directly with the operators before travelling

Bus Operator web links

 

Bus Services - Contact Details

 

Edwards Coaches Ltd
The Courtyard, Parc Busnes Edwards; Llantrisant; Pontyclun; CF72 8QZ
Tel: 01443 202048

First Cymru Buses Ltd
Heol Gwyrosydd, Penlan, Swansea SA5 7BN
Tel: 01792 572202

Globe Coaches
Brooklands, Fforchneol Row, Godreaman, Aberdare CF44 6HD
Tel: 01685 873622

Harris Coaches (Pengam) Ltd
Bryn Gwyn, Fleur De Lys, Blackwood, NP12 3RZ
Tel: 01443 832290

New Adventure Travel Ltd
Coaster Place, Cardiff CF10 4XZ
Tel: 02920 442040

Stagecoach in South Wales
Aberrhondda Road, Porth CF39 0LN
Tel: 01443 687682
and
6 Victoria Street, Merthyr Tydfil CF47 8ED
Tel: 01685 388216

Thomas of Rhondda
The Bus Depot, Aberrhondda Road, Porth CF39 0AG
Tel: 01443 433714

The Council is responsible for passenger transport co-ordination within its area.

This involves working with the local bus and rail operators to support and develop passenger transport services and promote their usage.

Private operators, such as Edwards Coaches, First Cymru, Globe Coaches, Harris Coaches (Pengam), New Adventure Travel, Stagecoach in South Wales and Thomas of Rhondda operate most of the bus services within Rhondda Cynon Taf on a fully commercial basis.

They are free to introduce or withdraw whatever services they wish, provided that they give eight week's notice to the Traffic Commissioner.

Certain journeys cannot be sustained commercially. Therefore, the Council provides financial assistance to operate additional journeys, which might otherwise not run, particularly during the evenings and on Sundays, as well as to support certain daytime bus services and diversions, which are considered to be socially necessary. This amounts to approximately 7% of the total bus network.

Within Rhondda Cynon Taf, operators are continually increasing the number of easy access buses, which are able to accommodate physically and sensory disabled passengers and wheelchair users. For more information or to find out whether your bus service is regularly operated by easy access buses please contact the relevant operator.

Who do I contact when things go wrong on the buses?

bus-users-uk-logoThe bus operators endeavour to operate their services to a high standard but occasionally things go wrong and in the first instance complaints should be directed to them.

Bus Users UK is an independent body that exists to help you get the best from your bus service. If you feel that a particular service is not being operated as it should be or if you have concerns about the safety of the vehicle you are travelling on or if you are unhappy with the response of the bus operator, please contact:

Bus Users UK in Wales
PO Box 1045
Cardiff
CF11 1JE
Tel: 029 20 344300
E-mail: wales@bususers.org

Rail Services – General Information

Rail services in Rhondda Cynon Taf are operated by Transport for Wales who took over the operation of interurban, rural and commuter passenger rail services throughout Wales and the border counties in October 2018.

Rail Services – Contact Details

trainTransport For Wales
St. Mary’s House, 47 Penarth Road, Cardiff CF10 5DJ
Tel: 0333 3211 202 
E-mail: customer.relations@tfwrail.wales

For National Rail Enquiries
Tel: 03457 48 49 50
www.nationalrail.co.uk

Welsh Language Service
Tel: 0345 60 40 500
Text phone 03456 05 06 00

Welsh Government's Public Transport Information Service
Tel: 0800 464 0000

Traveline-CymruTraveline Cymru

0800 464 00 00
www.traveline.cymru

Assistance

Assistance is available for customers with disabilities or those who may have difficulty in joining or leaving the train. Transport for Wales request that customers requiring assistance call 033 300 50 501 a few days in advance of their journey to arrange this.

Who do I contact when things go wrong on the trains?

Transport for Wales are committed to safety and security, quality, punctuality and cleanliness. They are working constantly to improve the quality of the services they offer but occasionally things go wrong. If you do experience a problem, please contact:

Transport for Wales Customer Relations
St. Mary’s House, 47 Penarth Road, Cardiff CF10 5DJ
Tel: 0333 3211 202
Email: customer.relations@tfwrail.wales

Any complaints not dealt with in a satisfactory manner by Transport for Wales may be referred to The Rail Ombudsman, a new independent scheme set up to investigate unresolved complaints about train companies and the services they operate. Please contact:

The Rail Ombudsman
FREEPOST – RAIL OMBUDSMAN

Visit: www.railombudsman.org
Telephone: 0330 094 0362
Textphone: 0330 094 0363
Email: info@railombudsman.org

Where do I buy a rail ticket?

Staffed stations can issue tickets for any journey within the UK Rail Network whilst at many other stations self service ticket machines are available. For station opening times within Rhondda Cynon Taf please call Transport For Wales customer relations on 0333 3211 202. Where there are no facilities for purchase at a station, tickets may be purchased on the train

Can I use my train ticket on the bus?

plusbus-logoPlusbus is a ticket that enables you to buy both rail and bus tickets in one transaction. Buying a combined rail and bus ticket can save you money and is more convenient. You can buy PlusBus from any staffed rail station or online at www.tfwrail.co.uk. It gives unlimited bus travel as an add on to any rail journey to or from participating stations. There are currently 275 towns and cities in the scheme. For further information please visit www.plusbus.info.

New Day Ticket for TrawsCymru

The TrawsCymru Day Ticket allows unlimited travel on TrawsCymru services T1, T1C, T1S, T2, T3, T4, T5, T6, T14 as well as the T9 Cardiff Airport Express between Cardiff City Centre and Cardiff Airport. Tickets can be purchased from the drivers on the T1, T1C, T1S, T2, T3, T4, T5, T6, T9 and T14 services and are then valid until the last advertised journey on the day of purchase. 

The "TrawsCymru® Day Ticket" can also be purchased and used on the X85 bus service between Newtown and Machynlleth.

New TrawsCymru Day Ticket

Contact Information

Integrated Transport Unit,
Rhondda Cynon Taf CBC
Sardis House,
Sardis Road,
Pontypridd CF37 1DU

Telephone: 01443 425001
Email: PublicTransport@rctcbc.gov.uk

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