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Families Plus, Children with Additional Needs (CANS), Early Intervention Privacy Notice.


How Families Plus Team and Children with Additional Needs (CANS), Early Intervention use your personal information.  

The Council provide services for local communities and the people who live in them. Undertaking this work means that we must collect and use information about the people we provide services to and keep a record of those services. Because we collect and use personal information about individuals we must make sure that they know what we intend to do with their information and who it may be shared with. 

In this privacy notice, we have summarised some of the key ways in which we use your personal information within Resilient Families. We encourage you to read this notice in conjunction with the Council’s corporate privacy notice 

1. Who we are and what we do:

As part of the Resilient Families Service, CANS Team deliver a short term package of support to families with complex needs as a result of the neuro-developmental, cognitive or physical impairment needs of their child/ren. It is also the role of the team to support families to manage these needs and address the impact on the family as whole.

The CANS Team supports families of disabled children and in addition to their early intervention role, they accept direct referrals from Disabled Children’s Team to work specifically on how the disability impacts on the siblings and family functioning.

2. What and whose personal information do we collect:

We record personal details such as; name, date of birth and address on all family members who live within the family home and form part of the family unit. 

3. Where does the service get my information from?

Most of the information we have relating to you and your family comes directly from you, when you have been referred and assessed by the assessment team.  

We could also receive information from other professionals such as; 

  • Information, Advice & Assistance Team
  • Enquiry & Assessment Team
  • Intensive Intervention
  • Disabled Children’s Team
  • Police
  • Youth Offending Service
  • Educational Psychologists
  • Schools
  • Health professionals such as HV, paediatricians 

4.  What we will do with your personal information? 

We use the information that you provide to complete any required referrals that you feel are necessary to support you. 

The information you provide to us will be shared with the agency/service that we are referring you to. 

5. What is the legal basis for using and sharing this information?

Data Protection law says that we are only allowed to use and share personal information where we have proper and lawful reasons for doing so. 

Our lawful basis for processing personal information to provide you support from the Families Plus and CANS team is primarily as part of our ‘legal obligation’ in line with the following pieces of legislation; 

Social Services and Well-being (Wales) 2014

Childrens Act 1989

Children Act 2004

Carers and Disabled Childrens Act 2000

Equality Act 2010 

6. Does the service share my personal information with any other organisation?

The information that will be shared, depends on the service you receive from us, for example: 

With your consent, your child’s information could be sent to the Neurodevelopmental team to provide an update as to where your child may be on the waiting list for an assessment. 

We will also share relevant information with other Council departments where necessary, such as Children’s Services, Youth Engagement Participation Services and Education 

7. How long will you keep my information for?

This will depend on the services you receive from us. 

Resilient Families Service will hold your information live on their system for the duration of your involvement with them.  Once this involvement has ended your information will be kept line with legislation and for no longer than necessary. 

8. Your information, your rights

The General Data Protection Regulation (GDPR) gives you important rights, including the right to access the personal information the services hold about you

View further details on your information rights and how to exercise them

9. Contact us 

If you have any concerns or would like to know more about how the service using your personal information please contact us in one of the following ways: 

By email:

Telephone: 01443 425006

In writing: Resilient Families Service, Ty Trevithick, Abercynon CF45 4UQ