When will my child receive their bus pass?
For secondary school pupils who are entering Year 7 in September, information regarding their school transport arrangements, together with temporary travel slips, will be posted to entitled pupils during the Summer holidays. Your child will be issued with a School Travel Pack, which will include their bus pass, once they transfer to their secondary school in the Autumn Term 2020.
Primary pupils will receive a letter of authorisation confirming their entitlement. You must show the letter to the driver in order to travel on the vehicle. Each transport provider and school has also been issued with a list of those eligible learners who are authorised to travel on school transport.
Do I need to keep my bus pass?
Yes - your bus pass remains valid from the first day of school to either the end of Year 11 or Year 13. Please check the expiry date and keep your bus pass safe.
Do NOT throw the bus pass away - you will need to show your Bus Pass to the driver on every Journey until you leave school. NO PASS NO TRAVEL.
What if my bus pass is lost or damaged?
If your child loses their pass, your child can obtain a temporary travel slip from the school reception which will allow them to travel to school for two weeks whilst their replacement pass is being ordered.
There is a £7.10 administration charge for the printing of a replacement pass.
Report a lost bus pass online
How do I get a replacement bus pass?
A replacement bus pass can be ordered online, by telephoning 01443 425001, or in person via the Council’s One4All Centres. You will need a credit or debit card to make payment online or over the phone, payment in cash can be made at the Council’s One4All Centres.
What if my child's pass has expired?
You will need to contact us for a replacement (details below).
What if my child hasn't received a travel pack or letter of authorisation?
If you have not completed the school admission form for your child to attend your chosen school then you will need to do so by contacting the school admissions team on 01443 744000. If you have completed the school admission form and received a letter confirming their placement at the school, then you will need to contact us on 01443 425001.
Can my school ask the transport provider to allow my child to travel without a bus pass?
- All secondary learners that are eligible for transport are provided with bus passes that must be used to access school transport.
Can my child’s friend travel on the school bus with them even though they are not eligible?
No - Only eligible pupils, who are in possession of a valid bus pass can travel on school transport. All seats have been allocated to eligible pupils. If additional learners are travelling then this may lead to the bus becoming overcrowded.
Sale of Spare Seats
Ordinarily, the Council offers parents of learners who do not meet the eligibility criteria for free school transport the opportunity of purchasing spare seats on its school transport at a discounted charge. However, due to the Covid-19 pandemic, with social distancing restricting capacity to only 20% per vehicle, the Welsh Government are encouraging parents and carers to take their children to school by walking, cycling, scooting or alternatively by private car, rather than using dedicated school transport. In the light of the above, the Council has been forced to suspend its sale of seats service for the foreseeable future.
Contacting the Integrated Transport Unit
Integrated Transport Unit
Tel: 01443 425001
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