If your household waste has not been collected, you can report a missed collection the next day.
Why your bags may not have been collected
Your bags may not have been collected if:
- They were not at the your collection point by 7am on your collection day.
- You went over your black bag allowance (3 bags).
- They were too heavy.
- The wrong items were in your bags.
You bag has a sticker
Bags that have not been collected will have received a sticker. Read the advice and either reduce the weight of your bags or remove any item's that are not allowed. Place your bags out on your next collection day.
How to store your bags or dispose of your recycling
Store your bags off the kerbside until your next collection day.
Check your local community recycling centre (the tip) to find out what recyclable items you can take there.
Report a missed collection
Our crews may be delayed and may not collect your bags until later in the day.
If your bags have not been collected, you can report your missed collection the next day.
Report a missed collection