As part of your Lifeline Service, our engineers will visit your property to install the equipment you require. There is a £50 one off charge for the installation and a weekly fee for the Lifeline service.
Lifeline Installation and Maintenance:
- Installation of your Lifeline will be arranged at a mutually convenient time on initial contact with us.
- Installation of the Lifeline is very simple and won't cause any disruption. The unit has a roaming SIM card inserted, enabling it to dial out to the Lifeline monitoring centre. Our installer will then demonstrate to you how the system works and will test the system before leaving.
- For your safety, we kindly ask that you test your pendant monthly to ensure it is working correctly.
- If the battery begins to run low, your pendant will send a silent low battery alert to the Lifeline monitoring centre and they will contact you to arrange a convenient time for our installer to call out and replace the battery.
- Any other faults with your equipment can be reported to the Lifeline monitoring centre by calling 01443 425090. This service is available 24/7.
* If you lose any of the equipment and want it replaced, there may be a charge for this