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Emergency Alarms - Lifeline and Telecare

Digital Switch Over

The UK’s telephone network is changing. Between now and the end of 2025, all telephone providers will be moving their customers telephone landlines from a technology called analogue to one that is digital. 

If you are a Lifeline customer, your existing equipment such as the Lifeline emergency alarm unit is required to be updated or reconfigured to ensure it continues to work effectively. We will be in touch when this work needs to be done. These changes are free of charge.

Find out more


Find out what Lifeline is and how you can apply

Discover what Telecare services are available that may help to keep you safe at home

Lifeline and a selection of Telecare equipment to help you live independently in your own home


A new wellbeing response service, providing reassurance when you want it and help when you need it.