We ask for a small contribution to the service which includes the provision of equipment, installation, full maintenance and breakdown cover as well as being linked through a Lifeline Unit to our 24-hour monitoring centre.

Charges for Lifeline and Telecare services will apply to the entire duration that equipment is installed, including occasions when a property may be left empty for a period of time.

Only when equipment has been un-installed and received back by the Council will charges cease.

  • Lifeline  - The Lifeline unit and pendant costs £2.81 per week and is invoiced on annual basis. However, the invoice does not be paid in full and can be paid in instalments; you will receive an annual bill in April for the financial year and the Finance Department offer several payment options, such as cheque, direct debit, etc..
  • Lifeline Home Safety Package  - The Lifeline Home Safety Package costs £5.52 per week and is invoiced on annual basis. However, the invoice does not be paid in full and can be paid in instalments; you will receive an annual bill in April for the financial year and the Finance Department offer several payment options, such as cheque, direct debit, etc..
  • Telecare provided via a Social Care Assessment - The amount of contribution to be paid towards Telecare equipment is subject to the Council’s Charging for Non Residential Social Service Policy and will, therefore be calculated based on your income and savings plus any other Social Care services you are receiving.

If you are only receiving a telecare service from the Council, the most you will pay is £5.88 per week. 

This price is paid every 4 weeks and will remain the same however much equipment is installed, unless your financial circumstances change.  In all cases, the amount you will be assessed to contribute will be confirmed in writing.

  • Stand Alone Telecare equipment  - Any equipment installed which is not monitored by our Lifeline Monitoring Centre to support live-in carers or family members is provided free of charge.

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