Lifeline

It is available to anyone living in Rhondda Cynon Taf for a small weekly charge.

The Lifeline alarm consists of a base unit that connects to our 24/7 monitoring centre via a SIM card, along with a shower proof button which can be worn on a pendant or wristband. This button can be pressed at any time, day or night, to call for assistance in an emergency.  You will also receive a key safe as part of your Lifeline service. 

Lifeline also offers the additional support of a 24/7 Mobile Responder Service. Mobile Responders are fully trained and experienced staff who can support you when an emergency situation occurs, such as a fall, where they are able to support you to get back on your feet.

Mobile Responder Service - How does it work?

• Personal Alarm pressed that connects you to the 24/7 Lifeline Monitoring Centre
• Lifeline Advisor talks to you via your Lifeline response unit and determines what support you require
• If appropriate, the Mobile Responders will be deployed to visit your home and assess your situation
• Mobile Responders provide the relevant support to ensure you are safe and well

All Responder staff have been trained by the Welsh Ambulance Service to assess each situation and use specialist lifting equipment, if needed, and have the experience and skill set to provide personal care and support, to ensure you are settled and comfortable.  Your welfare is our priority.

If you register with the Lifeline service, you can receive:

• Lifeline response unit
• Personal alarm
• Wrist strap
• Neck lanyard
• 24/7 Monitoring Service
• 24/7 Mobile Responder Service
• Key Safe supplied and fitted
• Annual System Check
• Equipment Maintenance
• Battery Replacements

Applying for Lifeline Emergency Alarms

You can apply for your Lifeline alarm by contacting;