Your right to privacy is very important to us and we recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. This privacy statement only covers the www.rctcbc.gov.uk website.
Visitors to our websites
When someone visits this website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
The search engine on our website is created in-house and utilises our Content Management system. All search requests are handled by this system and the information is not passed on to any third party.
Electronic forms (e-forms) submitted via this website are not encrypted. This does not apply to our online payments system where all personal details are protected using 128 bit encryption.
The details you complete on our e-forms will be stored within our Customer Relationship Management System and/or sent to relevant service sections. If you choose to provide information about yourself you will be consenting to the collection, processing and storage of the information.
The information that you provide will be processed in accordance with the provisions of the Data Protection Act 1998. However, the council has a duty to protect public funds and may use the information for the purpose of preventing and detecting fraud.
The council has no way of knowing if any person providing information through this site is who they say they are. We shall assume all information is genuine and cannot be held responsible for any action taken as a result of relying on it. If you have any reason to think someone has provided information to the council using your identity please let us know by emailing customerservices.