Adult Social Care Services in Rhondda Cynon Taf work with adults who need care, support or protection in order to live safely and independently in their own homes, within their local communities while enjoying a fulfilled life. 

What sort of services do we provide?

Here are some examples of our services:

How the Care and Support System Operates in Rhondda Cynon Taf

Seeking our support

If you, or someone you care for, need help from us, you can contact us yourself or give permission to your doctor or other health professional to do so on your behalf. This is called making a referral.

We work jointly with the health service, private organisations and voluntary groups, housing services and others to help people overcome difficulties by providing support to meet your individual needs.

If you are having problems in coping, you can ask us for support by contacting our First Response Team. A member of the team will be happy to learn more about your circumstances and provide information and advice that may help or arrange for an assessment of your social care needs if your situation warrants it. 

If you require Adult Social Care support, please call 01443 425003 (Mon-Fri 8.30am-5pm) or the Emergency Duty Team on 01443 743665 / 01443 657225 (outside of these hours).

You can also request non-urgent assistance here.

Following your initial contact through our First Response Team, your support needs may require further investigation. In these cases, our Single Point of Access Team will assess new service users to get a better understanding of the difficulties you are facing and whether you are eligible to receive our support. 

By discussing your situation with you and making an assessment of your needs, we will be able to determine your suitability for our support and the likely length of our involvement in supporting you in overcoming your difficulties.

If you require temporary support for a while to help you recover from a short-term setback such as a period of ill-health, a stay in hospital or a time of instability or vulnerability in your life our Intermediate Care and Rehabilitations Service is there to help. 

If we think your needs are more complex or require continued support over a longer period of time (more than 3 months), we may involve a longer-term care and support service. This support is designed to maintain independent living and is delivered by our Locality Teams. This approach will enable us, and in many cases, partner organisations, to work with you to plan your care and deliver support appropriately. 

Carers look after family members, partners, friends or neighbours in need of help because they are ill, frail or have a disability and the care they provide is unpaid. If you have a carer, they may be entitled to an assessment of their own needs.

Some of our publications are currently being updated to reflect the requirements of the Social Services and Well-being (Wales) Act 2014.  If you are unable to find the information you require please email the Research and Information team at: or call 01443 425003.

Ageing Well in Wales Plan

Ageing Well in Wales is a national Programme hosted by the Older People's Commissioner for Wales. It brings together individuals and communities with public, private and voluntary sectors to develop and promote innovative and practical ways to make Wales a good place to grow older for everyone.

Here is the Cwm Taf Ageing Well in Wales action plan.

Cwm Taf Social Services and Wellbeing Partnership Board

The Social Services and Well-being (Wales) Act 2014 came into effect on 6th April 2016.       

The Act requires that Local Authorities and their Local Health Board establish a Regional Partnership Board (RPB) to drive the strategic regional delivery of health and social care and, through partnership working, ensure effective services, care and support are in place to best meet the needs of their population. In Cwm Taf, the RPB (which is called the Cwm Taf Social Services and Wellbeing Partnership Board) brings together representatives from RCT and Merthyr Tydfil County Borough Councils, Cwm Taf University Health Board, the Third Sector, Independent Sector and service users and carers.

Read about the work of the Cwm Taf Social Services and Well-being Partnership Board for 2017/18.  

ICF Investment Plan 2018-19

The aim of the Welsh Government’s Integrated Care Fund (ICF) is to drive and enable integrated working between social services, health, housing and the third and independent sectors.

 The fund helps us to work together to support:

  • older people with complex needs and long term conditions, including dementia to maintain their independence, avoiding unnecessary hospital admission and preventing delayed discharges.
  • development of integrated services for people with learning disabilities.
  • carers, including young carers
  • development of integrated services for children with complex needs.
  • implementation of an integrated autism service in Wales
  • implementation of the Wales Community Care and Information System.

To find out how partners in Cwm Taf are using the fund, please read the region’s Investment plan for 2018/19 below:

Cwm Taf Regional Social Services & Well-being Partnership Integrated Care Fund Revenue Investment Plan 2018/19


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