Due to the ongoing developments with the coronavirus outbreak in Wales and RCT, and the need to focus staff resources towards services, we are only able to accept applications online using Transport for Wales website.
From 20 December you should only use public transport in Wales if your journey is essential. Only use public transport for essential purposes which includes travel to work, education, shopping, medical needs or to provide essential care. Please think carefully about the journeys you make and travelling to areas where coronavirus rates are high.
If you need to travel by public transport, remember to stay 2 metres apart and try to travel at off-peak times (between 0900 – 1600). Please be aware, due to physical distancing measures there is reduced capacity on public transport and travel may take longer than normal so please allow extra time for your journey, especially if you need to make connections.
In line with Welsh Government’s travel advice it is now mandatory to wear a 3 layer face covering when using all public transport including taxis within Wales, unless you are aged under 12 or have certain medical conditions. A full list of exemptions can be found at https://gov.wales/requirement-wear-face-covering-public-transport-wales Whilst face coverings may help provide some control of the virus in specific circumstances, they do not replace the need for physical distancing, washing your hands or using hand sanitiser regularly.
Make an application for a 60 and Over Concessionary Travel Card.
Report your Concessionary Travel Card lost, stolen or damaged and apply for a replacement Travel Card.