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Santa's Toy Mine - Terms and Conditions of Ticket Sales

  • Santa’s Toy Mine is an underground adventure attraction. Please note that areas of this Attraction are dark.
  • Please arrive 15 minutes before your allocated tour, late arrivals may not get to join the tour and miss out on elements of the guided tour.
  • For the safety and comfort of all guests, you should be in good health and free from heart, breathing, back, neck problems, motion sickness or other conditions that could be aggravated by the Attractions environment.
  • Ticket sales are final and are non refundable  and non transferable. Inevitably bad weather can affect any event. If we have to cancel the event as it is unsafe to proceed, visitors will be offered an alternative date/time if applicable. A refund will only be offered if Rhondda Heritage Park cancel the event.
  • For health and safety reasons (due to the topographical features of the Attraction), wheelchairs and other mobility devices are not permitted within the Attraction. For assistance with visitors who have mobility issues please call 01443 682036.
  • Special effects are used in the attraction such as flash lighting, smoke effects and snow effects.
  • By entering the Attraction, you accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any personal medical conditions.
  • All persons entering the Attraction must pay for admission or hold a valid ticket.
  • Any persons entering the Attraction may be searched by authorised personnel on entry or at any time during the Attraction. Failure to submit to any requested search by authorised personnel will lead to refusal of admission and/or ejection. 
  • Unnecessary noise or any behaviour likely to cause distress, confusion or nuisance  or affect the safety of the other guests  or staff is not permitted in any part of the Attraction.
  • Smoking (including the use of e-cigarettes) is strictly prohibited. Appropriate clothing and shoes must be worn at all times whilst at the Attraction. Clothing bearing political or offensive statements is not permitted in the Attraction.
  • Animals are not permitted in the Attraction except for guide and assistance dogs.
  • The consumption of alcohol is strictly prohibited. Anyone who appears to be under the influence of alcohol will not be permitted access to the Attraction.
  • We are expecting a large number of visitors to the Attraction so there may be a waiting time. Whilst we will endeavour to let you access the Attraction at the allocated time given please  be aware that there may be a short wait.
  • Though every effort will be made to deliver the experience as advertised there may be times where this is not possible. Rhondda Heritage Park reserves the right to amend, change or alter the tour element of the attraction without prior notice.
  • Great care has been put into selecting a good quality gift and this has been split into two age categories - under 3 years, and over 3. This is the age specified by the manufacturer of the products. It is the responsibility of the parent / guardian to supervise children whilst using their gift from Santa.
  • Rhondda Heritage Park reserves the right to refuse admission to the Attraction, ban from entry to the Attraction, or remove from the Attraction without any right to a refund any person who breaches these terms and conditions.