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Santa's Toy Mine - Terms and Conditions of Ticket Sales

 
  • Santa’s Toy Mine is an underground adventure attraction. Please note that areas of this Attraction are dark.
  • Please arrive 15 minutes prior to your tour time.
  • For the safety and comfort of all guests, you should be in good health and free from heart, breathing, back, neck problems, motion sickness or other conditions that could be aggravated by the Attractions environment.
  • Ticket sales are final and are non-refundable and non-transferable. Inevitably, bad weather can affect any event. If we have to cancel the event as it is unsafe to proceed, visitors will be offered an alternative date/time if applicable. A refund will only be offered if Rhondda Heritage Park cancel the event.
  • For health and safety reasons (due to the topographical features of the Attraction), wheelchairs and other mobility devices are not permitted within the Attraction. For assistance with visitors who have mobility issues please call 01443 682036.
  • Special effects are used in the attraction such as flash lighting, smoke effects and snow effects, those who may be affected by these conditions should not attend.
  • By entering the Attraction, you accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any personal medical conditions.
  • All persons entering the Attraction must pay for admission or hold a valid ticket.
  • Any persons entering the Attraction may be searched by authorised personnel on entry or at any time during the Attraction. Failure to submit to any requested search by authorised personnel will lead to refusal of admission and/or ejection form the event. 
  • Unnecessary noise or any behaviour likely to cause distress, confusion or nuisance or affect the safety of the other guests or staff is not permitted in any part of the Attraction.
  • Smoking (including the use of e-cigarettes) is strictly prohibited. Appropriate clothing and shoes must be worn at all times whilst at the Attraction. Clothing bearing political or offensive statements is not permitted in the Attraction.
  • Animals are not permitted in the Attraction except for guide and assistance dogs.
  • The consumption of alcohol is strictly prohibited. Anyone who appears to be under the influence of alcohol will not be permitted access to the Attraction.
  • We are expecting a large number of visitors to the Attraction so there may be a waiting time. Whilst we will endeavour to let you access the Attraction at the allocated time given please  be aware that there may be a short wait.
  • Though every effort will be made to deliver the experience as advertised there may be times where this is not possible. Rhondda Heritage Park reserves the right to amend, change or alter the tour element of the attraction without prior notice.
  • Great care has been put into selecting a good quality gift and this has been split into two age categories - under 3 years, and over 3. This is the age specified by the manufacturer of the products. It is the responsibility of the parent / guardian to supervise children whilst using their gift from Santa.
  • Rhondda Heritage Park reserves the right to refuse admission to the Attraction, ban from entry to the Attraction, or remove from the Attraction without any right to a refund any person who breaches these terms and conditions.
  • Tours will leave on time and it is vital ticketholders arrive at the venue with enough time to check in and depart on your tour on time; late arrivals may not be permitted to go on the tour once the tour has started. If you miss your tour there is no guarantee arrangements can be made for an alternative tour / time and you may forfeit your participation in this event. No refunds will be issued for non attendees or missed tours.
  • Additional on site attractions such as Craft Classes, Chocolate Workshops are arranged by third party suppliers and these are subject to supply and demand. If booking one of these activities at the time of purchasing your Toy Mine Tour Ticket please arrive in plenty of time to partake in this activity.
  • Last Tours of the day – please note if you have purchased a ticket for the Last tour of the day some additional attraction on site may be closed by the time your tour has finished, to benefit from all the attractions and entertainment at this event we advise you arrive earlier than your tour start time.