Have you put your waste out on the correct day?
Check your bin day to ensure that you are placing your household waste and recycling at the kerbside on the correct day.
Please be aware your collection date will change over the Christmas period.
Black bags and wheelie bins
If the bin/black bags were not at the collection point by 7am or you put out too many black bags (2 black bag limit / no additional bags if you have a bin) the collection was not missed and we are unable to return until the next scheduled collection.
If after 24 hours your household waste has still not been collected, you can report your issue.
Recycling
If the recycling bags were not at the collection point by 7am or the recycling bag is contaminated / items not recycled at kerbside the collection was not missed.
If contaminated, please take the waste in and sort into the appropriate recycling bags. We are unable to return to collect your re-sorted bags until the next scheduled collection.
If after 24 hours your recycling has still not been collected, you can report your issue.